NEXTDC
    (21 reviews)

    Company Reviews

    Working at NEXTDC

    3.621 ratings in total
    5
    9
    4
    4
    3
    2
    2
    3
    1
    3
    91%
    Rate salary as high or average
    62%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(21 ratings)
    Career development
    3.4(21 ratings)
    Benefits & perks
    3.1(21 ratings)
    Management
    3.1(21 ratings)
    Working environment
    3.8(21 ratings)
    Diversity & equal opportunity
    3.5(21 ratings)
    Ratings for NEXTDC are shared as-is from employees in line with our community guidelines

    reviews

    Showing 2 reviews for All Brisbane QLD
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    5.0
    Billing and Collections Officer
    Dec 2025
    All Brisbane QLDLess than 1 year in the role, current employee
    Join a supportive and proactive team!
    The good thingsThe environment in the Business Operations team is the most actively supportive workplace I've had the pleasure to be a part of. NEXTDC places large emphasis on ensuring employees are properly resourced for their roles, and that processes are continually improved to both lighten workload and improve quality of output. Working with NEXTDC has been a great experience and I would recommend the company to anyone with a passion for problem solving who wants to be part of a team that is supportive, committed, and effective.
    The challengesHonestly, I can't think of any particular negatives. I am leaving this role to pursue a different career and not due to any bad experiences.
    1.0
    Customer Service Representative
    Oct 2023
    Brisbane QLD 4000
    Navigating a toxic experience was a painful journey, but it ultimately empowered me to prioritize my well-being and seek healthier environments.
    The good thingsFortunate to work with such wonderful colleagues who have enriched my experience at the company.
    The challengesUnder the new leadership at NEXTDC, I encountered several challenges that significantly impacted my experience. The lack of support and communication within the team made it difficult to thrive. Additionally, there seemed to be a preference for power plays rather than nurturing a collaborative environment, which I found to be counterproductive. One of the most frustrating aspects was the apparent lack of knowledge and expertise within the management team compared to my own experience. I often felt that I had a deeper understanding of certain aspects of the job. Despite my willingness to contribute and share my knowledge, this was not always valued or acknowledged. While the leaders did communicate a vision, the day-to-day realities within the company, such as the lack of support, communication breakdowns, and power dynamics, overshadowed the positive aspects of that vision. These factors played a significant role in my decision to leave NEXTDC. While I encountered challenges during my time here, I also recognize that every organization has room for improvement. Firstly, I would encourage NEXTDC to consider enhancing communication and transparency within the company. Clearer communication channels and a more transparent decision-making process can help employees understand the company's direction and feel more engaged Secondly, I would suggest exploring ways to foster a more inclusive and diverse workplace. This could involve initiatives to ensure that all employees, regardless of their roles or schedules, feel valued and included. Lastly, I would recommend evaluating opportunities for professional growth and career advancement within the organization. A structured approach to career development and mentorship programs can go long way in retaining and nurturing talent.
    13 people found this helpful
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