NRMA Insurance
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    NRMA Insurance
    (75 reviews)
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    Company Reviews

    Working at NRMA Insurance

    3.675 ratings in total
    5
    27
    4
    21
    3
    10
    2
    7
    1
    10
    75%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(75 ratings)
    Career development
    3.4(75 ratings)
    Benefits & perks
    3.9(75 ratings)
    Management
    3.3(75 ratings)
    Working environment
    3.7(75 ratings)
    Diversity & equal opportunity
    4.1(75 ratings)
    Ratings for NRMA Insurance are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 75 reviews sorted by most recent
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    most recent
    2.0
    Customer Service Representative
    Jul 2023
    Brisbane QLD 4000Less than 1 year in the role, former employee
    If more proactive training had been provided around the current insurance environment and the genuine stress our customers are facing - I feel this job would have gone better, however for the workload and complexity of work do feel that pay is low.
    The good thingsGreat team, long-standing members and demonstrated community. High quality computer set up provided. Beautiful office.
    The challengesBack to back calls with less than 30 seconds between as an expectation while addressing high intensity significant premium increase queries. Lack of support and inefficient complaints process causing further grief to clients and a poor working experience. Underprepared for the call types we would be receiving.
    2.0
    Sales Consultant
    Mar 2023
    7 to 8 years in the role, former employee
    You have to be in the click.
    The good thingsWorking from home, staff discounts.
    The challengesMicro managed, call after call when managers are doing nothing and never available when they’re needed. The pay is woeful for the expectations.
    5.0
    claims consultant
    Mar 2022
    Less than 1 year in the role, former employee
    BEST JOB I HAVE EVER EVER HAD HIRE ME BACK.
    The good thingsGREAT DIVERSE WONDERFUL WORK PLACEMENT.
    The challengesGOING HOME, NEVER WANTED TO LEAVE.
    4.0
    Call Centre Consultant
    Dec 2021
    1 to 2 years in the role, former employee
    It was a great time in my life.
    The good thingsI met a lot of great people my age working there.
    The challengesThe pay was not competitive.
    1.0
    Customer Service Role
    Mar 2021
    current employee
    Soul destroying.
    The good thingsAllowing us to work from home has been good. The discounts on insurance is great.
    The challengesManagers are Terrible. The team leaders are constantly listening to calls being far too critical and asking us to push sales on customers that clearly can’t afford anymore insurance. Make one mistake and that’s cause to receive a warning. They want robots working there not humans.
    4.0
    Customer Service and Sales Consultant
    Mar 2020
    3 to 4 years in the role, current employee
    Love that I can work from home but Pay is low
    The good thingsFlexible and able to work from Home
    The challengesTypes of calls do not reflex pay package and bonus are not easily attainable
    1 person found this helpful
    5.0
    Customer Service Role
    Mar 2020
    Great...
    The good thingsGreat work life balance
    The challengesNot such thing. There is always help and support.
    2.0
    Personal Assistant
    Feb 2020
    9 to 10 years in the role, former employee
    Learning curve, it was tolerable for a few years but the clicky mentality and total lack of regard for admin was enough to finish me.
    The good thingsSome of the people were great, they kept me sane
    The challengesConstant restructuring, some of the senior managers should have been removed a long time ago. Toxic environment if you weren't one of the cool kids. Absolutely no development even though cost centres had budget for all team members. The 10% bonus promised at interview was never going to happen achievable, lucky if you got 2% even after a high performance rating.
    1 person found this helpful
    2.0
    Customer Service Representative/ Sales
    Jan 2020
    former employee
    DON'T BOTHER!!
    The good thingsNot much. Make sure you work for IAG directly and NOT Country Services (franchise branches).
    The challengesCasual ONLY!! Make sure you apply through IAG and working under IAG. Working for Country Services you don't get the same benefits as IAG employees and minimum basic hourly wage.
    1 person found this helpful
    5.0
    Customer Service and Sales Consultant
    Nov 2019
    Great potential career if you work hard
    The good thingsGreat training- investing back into their people is important to NRMA WFH opportunities -
    The challengesToo many changes to deal with constantly - leaders are shuffled around a lot. Offshoring.
    1 person found this helpful
    4.0
    Claims Consultant
    Nov 2019
    Less than 1 year in the role, former employee
    Not bad, but not the company they were 10+ years ago.
    The good thingsGood team manager, very flexible in terms of work-life balance.
    The challengesUpper management have decided to offshore as much as they can to the Philippines, so onshore staff end up fixing offshore mistakes/screwups on a regular basis. Apparently it's cheaper to get them to do things 2-3 times than to pay an Australian employee to do it right the first time.
    5.0
    Sales Consultant
    Nov 2019
    Great company , great teams , good managers , customer and community focused .
    The good thingsI have had good managers who operate with skill and care . The company is customer focused and outstanding in a crisis . Flexible working arrangements
    The challengesTargets not achievable , monotony of roles and having scripted conversations
    4.0
    Coach Lead
    Nov 2019
    Balanced
    The good thingsSupportive, great training
    The challengesCareer development, restructures
    5.0
    Accounts Payable Officer
    Nov 2019
    I was treated like family
    The good thingsThe people I worked with were like family
    The challengesThe work was alway a challenge Every file was different
    2.0
    Team Manager
    May 2019
    Learnt a lot in my time there and got out just at the right time.
    The good thingsPrior to restructure there were development opportunities.
    The challengesRestructure meant there is no more team leader roles with direct reports. People were down graded to support leads with no direct reports, had to be flexible to work across 7 days a week from 7am to 10pm. Terrible. Took the redundancy option.
    1 person found this helpful
    2.0
    Call Centre Role
    May 2019
    7 to 8 years in the role, former employee
    Don't reward or treat staff well
    The good thingsFlexibility to work from home, flexibility in hours and great work life balance
    The challengesKPIs, no trust with managers, repetitive work
    1 person found this helpful
    3.0
    Customer Service and Sales Consultant
    Oct 2018
    1 to 2 years in the role, former employee
    Good for if you want to start a family they are flexible.
    The good thingsAs a front line consultant, once I walked out those doors I did not have to think about work
    The challengesNegative consultants who brought down the morale, office politics, trying to get a pay rise.
    1.0
    Sales Consultant
    Aug 2018
    3 to 4 years in the role, former employee
    Poor pay for the role adverage full time be on $19 a hour
    The good thingsHalf price insurance that’s it
    The challengesTargets , some staff stuck up lot of work place not good sometimes no rules
    1 person found this helpful
    5.0
    Customer financial service officer
    Jul 2018
    3 to 4 years in the role, former employee
    Disappointment that they closed Grenfell and Cowra branches, it was the wrong decision
    The good thingsWorking and helping the customers, to get a good deal.
    The challengesNone really just making sure that you give out the correct information, and changing peoples minds to come into a branch and not pay on the Internet.
    1.0
    Sales Representative
    Feb 2018
    Less than 1 year in the role, former employee
    Terrible
    The good thingsGreat initial training.
    The challengesThere is no flexibility and they only seem to focus on negatives.
    1 person found this helpful
    5.0
    Customer Service Representative
    Nov 2017
    11 to 12 years in the role, former employee
    NRMA, is an amazing comany, I enjoyed working for them.
    The good thingsFew team leaders I felt did not know how to engage staff and, I am a very hands in team leader, I just feel more could have been done back then to help staff moral
    The challengesI love a challenge, the biggest challenge was the 3 months in Sydney to learn how NRMA work, but was one off the best training facilities I have ever endured
    1.0
    Customer Service Rep
    Nov 2017
    1 to 2 years in the role, current employee
    Very bad
    The good thingsBeing able to make friends at work
    The challengesWorking in an environment that cost cutting is there priority.
    1 person found this helpful
    1.0
    Customer Service Rep
    Nov 2017
    Sad and demoralising
    The good thingsStaff discount and some of the staff are knowledgeable. Customers are lovely and want to be loysl
    The challengesOffshoring of jobs poor customer experience
    4.0
    claims
    Nov 2017
    an interesting journey
    The good thingsit used to be a really nice place to work
    The challengesalways pressure to perform to standards
    5.0
    Lifestyle & Growth Consultant
    Oct 2017
    3 to 4 years in the role, current employee
    Rewarding position which offers plenty of development
    The good thingsThey care about your wellbeing. I was so lucky to be part of Lifestyle and leisure !Best products
    The challengesChange in technology means a change in our current processes. In the end it's beneficial for our customers
    3.0
    Sales and Service Consultant
    Oct 2017
    1 to 2 years in the role, former employee
    Great if you are happy being bossed around.
    The good thingsAmazing perks, it's if training, easy systems.
    The challengesMicromanaged, always being watched, always set to extreme KPIs
    5.0
    Sales Consultant
    Sep 2017
    5 to 6 years in the role, current employee
    Great work satisfactionand work life balance
    The good thingsThe company and the customers
    The challengesNone. Great ongoing training
    5.0
    Retail Business Manager
    Aug 2017
    5 to 6 years in the role, current employee
    Best company I've worked for by far!
    The good thingsCulture is great, support around you is even better.
    The challengesFinding a permanent role, at the moment is tough, a lot of secondments on offer as the business is going through a big restructure and condensing its size.
    1.0
    Claims Consultant
    Aug 2017
    Wouldn't go back
    The good thingsIf you stay longer than a year on a permanent contract the benefits and discounts are really good
    The challengesNo solid flow of where you're at with work or the team. High expectations of you when they give below average training. Everyone has their click/friends so hard to mingle. Everyone is so young so hard to mix. Very high turn around of staff.
    1.0
    Claims Officer
    Apr 2017
    Sydney NSW 2000
    Very disheartening
    The good thingsI was with the company for 13 + years and unfortunately due to cost saving and offshoring it's now a very different place to work and one of which I have no desire to be out anymore
    The challengesThe challenges were trying to provide great customer service versus how much productivity you did in a day. Productivity was always the focus not the customer. A very different NRMA than it used to be
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
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