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Company Profile

Company overview

Website

NRMA Insurance

Industry

Insurance

Primary location

Level 26, 388 George St, Sydney, NSW, Australia

NRMA Insurance operates in NSW, QLD, ACT and TAS as part of Insurance Australia Group (IAG). IAG is a fully diversified insurance group with operations throughout Australia, New Zealand, Asia and the United Kingdom. It underwrites around $7.8 billion of insurance premiums each year and employs more than 13,000 people.IAG operates some of Australia's leading general insurance brands including NRMA Insurance, CGU, SGIO, SGIC and Swann Insurance.NRMA Insurance offers a range of products including comprehensive motor insurance, home and contents insurance, CTP, home security, lifestyle and leisure insurance and business insurance. We manage the insurance needs of millions of customers in NSW, QLD, ACT and TAS.Source: this is an extract from the company’s own website

Reviews overview

3.675 ratings in total

5

27

4

21

3

10

2

7

1

10

75%

Rate salary as high or average

75%

Employees recommend this employer to friends

What’s it like working at NRMA Insurance?

AI summary of recent reviews

Employees at NRMA Insurance appreciate the flexibility to work from home and the good work-life balance offered by the company. They also highlight the great initial training provided and the company's commitment to developing their people. The team environment and supportive culture are praised, as well as the good benefits such as staff discounts on insurance products.

However, there are potential challenges, including high workloads and targets with pressure to meet productivity goals. Some employees have concerns about management support and inefficient processes, which can impact their experience. The offshoring of roles and frequent restructuring within the company have also been noted as challenges. Additionally, some employees feel that career development opportunities are limited.

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Recent reviews

2.0

Customer Service Representative

Jul 2023

Brisbane QLD 4000Less than 1 year in the role, former employee

If more proactive training had been provided around the current insurance environment and the genuine stress our customers are facing - I feel this job would have gone better, however for the workload and complexity of work do feel that pay is low.

The good thingsGreat team, long-standing members and demonstrated community. High quality computer set up provided. Beautiful office.

The challengesBack to back calls with less than 30 seconds between as an expectation while addressing high intensity significant premium increase queries. Lack of support and inefficient complaints process causing further grief to clients and a poor working experience. Underprepared for the call types we would be receiving.

2.0

Sales Consultant

Mar 2023

7 to 8 years in the role, former employee

You have to be in the click.

The good thingsWorking from home, staff discounts.

The challengesMicro managed, call after call when managers are doing nothing and never available when they’re needed. The pay is woeful for the expectations.

5.0

claims consultant

Mar 2022

Less than 1 year in the role, former employee

BEST JOB I HAVE EVER EVER HAD HIRE ME BACK.

The good thingsGREAT DIVERSE WONDERFUL WORK PLACEMENT.

The challengesGOING HOME, NEVER WANTED TO LEAVE.

Ratings for NRMA Insurance are shared as-is from employees in line with our community guidelines

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