Optus
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    Optus
    (654 reviews)
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    Company Reviews

    Working at Optus

    3.4654 ratings in total
    5
    184
    4
    162
    3
    117
    2
    105
    1
    86
    83%
    Rate salary as high or average
    60%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(653 ratings)
    Career development
    3.1(653 ratings)
    Benefits & perks
    3.6(653 ratings)
    Management
    2.9(653 ratings)
    Working environment
    3.6(652 ratings)
    Diversity & equal opportunity
    3.8(653 ratings)
    Ratings for Optus are shared as-is from employees in line with our community guidelines

    reviews

    Showing 5 reviews for All Adelaide SA
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    2.0
    Customer Service Role
    Oct 2025
    Adelaide SA 50002 to 3 years in the role, current employee
    Short term at best - get the pay while you look for somewhere that will actually value you.
    The good thingsThe only positive is the pay - that is it.
    The challengesAll they want you to do is SELL, all they want you to do is put up with the "Bull". They train you sort of, but when you hit the floor it is fend for yourself. They say they support but any help "disappears" very quickly. There is a core group of favourites and they get the perks - everyone else is discarded. They talk it up about all the great things they are doing and how much they care but it is all smoke and mirrors.
    4 people found this helpful
    2.0
    Team Leader
    Mar 2024
    Adelaide SA 5000
    Great money while you are there but don't expect job security.
    The good thingsOptus pay you very well and reward their staff handsomely for high performance. It is a fun yet challenging work environment.
    The challengesPoor communication from senior leaders. Waiting for the inevitable tap on the shoulder for redundancy - the company seems to have 1 to 2 massive redundancies per year. Our department was shut down in Adelaide while Melbourne remained - Adelaide outperformed Melbourne in all aspect, but as the senior leadership team was based there we were all made redundant.
    9 people found this helpful
    1.0
    Sales Associate
    Apr 2023
    Adelaide SA 5000Less than 1 year in the role, former employee
    terrible
    The good thingsworkmate is alright. management is bad. no future here
    The challengesgotta solve all issues from the upper level
    5 people found this helpful
    4.0
    Customer Service Representative
    Sep 2016
    Adelaide SA 50005 to 6 years in the role, former employee
    Great company to work for
    The good thingsBenefits and staff perks
    The challengesPoor communication from higher management throughout the business
    1 person found this helpful
    3.0
    Outbound Sales Consultant
    Sep 2016
    Adelaide SA 50001 to 2 years in the role, former employee
    A great place to work if you are switched on with technology and ambitiously driven to succeed
    The good thingsGreat benefits, perks and working environment with a good positive philosophy.
    The challengesSales targets, managing the online processing system and the overall workload
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