Optus
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    Optus
    (655 reviews)
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    Company Reviews

    Working at Optus

    3.4655 ratings in total
    5
    184
    4
    162
    3
    117
    2
    105
    1
    87
    84%
    Rate salary as high or average
    60%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(654 ratings)
    Career development
    3.1(654 ratings)
    Benefits & perks
    3.6(654 ratings)
    Management
    2.9(654 ratings)
    Working environment
    3.6(653 ratings)
    Diversity & equal opportunity
    3.8(654 ratings)
    Ratings for Optus are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Sales Associate
    Jan 2026
    Stanhope Gardens NSW 2768Less than 1 year in the role, current employee
    A slow self learning climb.
    The good thingsSome good people you meet are nice. But not all.
    The challengesManagement: Tries to be helpful at times. However had trouble really connecting with managers..always drama and issues Growth; no room, expectations are massive Training; None. I received 'training' through shadowing and then I was thrown head first onto the floor left to fend for myself. Overall I've had the worst experience. Working as a casual doing full-time hours and always being told I wasn't doing good enough. But then getting random praise. I always left confused and out of touch with how I was really performing.
    2 people found this helpful
    5.0
    Talent Acquisition Business Partner
    Jan 2026
    Macquarie Park NSW 21133 to 4 years in the role, current employee
    Good organisation for career growth
    The good thingsAccess to great career development opportunities, awesome campus, fun team, have been able to work on a lot of projects
    The challengesBig organisation can be hard to navigate at first understanding how it all works
    2.0
    Customer Service Role
    Oct 2025
    Adelaide SA 50002 to 3 years in the role, current employee
    Short term at best - get the pay while you look for somewhere that will actually value you.
    The good thingsThe only positive is the pay - that is it.
    The challengesAll they want you to do is SELL, all they want you to do is put up with the "Bull". They train you sort of, but when you hit the floor it is fend for yourself. They say they support but any help "disappears" very quickly. There is a core group of favourites and they get the perks - everyone else is discarded. They talk it up about all the great things they are doing and how much they care but it is all smoke and mirrors.
    4 people found this helpful
    1.0
    Sales Role
    Aug 2025
    Dubbo & Central NSW2 to 3 years in the role, former employee
    Save your self the Drama
    The good thingsyou get to meet some good people, not all but most good
    The challengeshigh pressure to sell sell sell, no commission only unrealistic "incentives", gaslighting, VERY high turn over of staff
    3 people found this helpful
    1.0
    Others
    Mar 2025
    Macquarie Park NSW 21133 to 4 years in the role, current employee
    Navigating a Toxic Workplace: Favoritism and Lack of Support
    The good thingsThe only positive aspect of Optus is its great campus, which everyone enjoys. Beyond that, there's nothing noteworthy about it.
    The challengesSurviving in the toxic environment is tough unless you know an old employee who can navigate the system. Management favors certain people, and HR, misleadingly called "People and Culture," works for toxic managers, not employees. Don't expect any support from them.
    5 people found this helpful
    5.0
    Associate DIRECOR, OSS & Network Analytics
    Mar 2025
    Macquarie Park NSW 2113
    Leading Software Engineering Team (40+) for maintaining and delivering Optus NBN & 4G/5G initiatives.
    The good thingsLeading Technology to enable customers connectivity
    The challengesalways challenges in delivery and operations to find solutions
    1 person found this helpful
    1.0
    Contractor
    Dec 2024
    Macquarie Park NSW 21131 to 2 years in the role, former employee
    Keep applying
    The good thingsCampus had good cafes and restaurants
    The challengesManagement higher than team leaders were narcissistic, out of touch, held mandatory meetings with nothing to say, constantly bragging about their travels in mass emails and forcing their presence onto everyone else in the company. Meanwhile service quality was suffering, there were notable mistakes, but most of the employees were constantly shuffled into creating meaningless "features" that only confused customers more and were fundamentally never capable of solving any issues. WFH arrangements were taken away quickly despite a lot of work being outsourced to other countries, forcing people to sit on their computers in meetings for most of the day anyway. People in the company do not have a path for career progression other than random reassignments, and contractors that do all the technical work are not trained well. Despite upper management forcing large mandatory presentations and lunches constantly, they always severely undercatered food.
    5 people found this helpful
    3.0
    Sales Consultant
    Nov 2024
    Victoria Point QLD 4165
    has its good moments but pay is not liveable even with commission and bonus etc
    The good thingsThe Team & Work events
    The challengesSales target changing and system software complex and outdated
    2 people found this helpful
    2.0
    Retail Sales Associate
    Oct 2024
    Bankstown NSW 2200Less than 1 year in the role, former employee
    A stressful and unrewarding experience, with high expectations, limited support, and unclear guidance from management.
    The good thingsFriendly staff who are willing to help and collaborate.
    The challengesHigh expectations from the beginning, performance comparisons with other team members, pressure to encourage customers to purchase a new device as part of recontracting, and unstructured or informal training sessions. Additionally, managers often provide limited support, claiming they are available to help without specifying the type of assistance they can actually offer.
    5 people found this helpful
    5.0
    Program Manager
    Jun 2024
    Macquarie Park NSW 21133 to 4 years in the role, former employee
    Great campus, great culture, one of my favourite employers
    The good thingsGreat place to work, great campus, good people and culture
    The challengesPublic perception doesn't match the great place it is to work
    1 person found this helpful
    1.0
    Project Engineer
    Jun 2024
    Sydney NSW 20003 to 4 years in the role, current employee
    Subpar compensation and annual increments.
    The good thingsWork life balance is sufficient.
    The challengesThe compensation is pitiful and doesn't come close to helping people cope with rising inflation, as the increments are far too small. It seems the focus is more on achieving vanity goals.
    8 people found this helpful
    2.0
    Sales Role
    Apr 2024
    Melbourne VIC 3000
    Rewarding yet non rewarding experience
    The good thingsDiversity and good friends to form
    The challengesPoor income, lack of management
    3 people found this helpful
    2.0
    Team Leader
    Mar 2024
    Adelaide SA 5000
    Great money while you are there but don't expect job security.
    The good thingsOptus pay you very well and reward their staff handsomely for high performance. It is a fun yet challenging work environment.
    The challengesPoor communication from senior leaders. Waiting for the inevitable tap on the shoulder for redundancy - the company seems to have 1 to 2 massive redundancies per year. Our department was shut down in Adelaide while Melbourne remained - Adelaide outperformed Melbourne in all aspect, but as the senior leadership team was based there we were all made redundant.
    8 people found this helpful
    1.0
    Sales Consultant
    Mar 2024
    Brisbane QLD 4000
    bad bad bad
    The good thingsYou might get lucky and meet some really good people
    The challengeseverything. low pay, high kpis and horrible management that's obsessed with making TV shows in sydney and fostering that "positive energy"
    10 people found this helpful
    1.0
    Not important
    Nov 2023
    Docklands VIC 3008
    A sit down and shut up environment without room for growth.
    The good thingsYou save a few bucks on optus services with employee discounts. New nice premises.
    The challengesA troubled, dysfunctional business that’s getting worse by the day. Would take pages to list all the wrong things.
    19 people found this helpful
    2.0
    Sales Associate
    Oct 2023
    All Melbourne VIC3 to 4 years in the role, former employee
    Your experience is dependant on your store that you work at.
    The good thingsYour experience and enjoyment is dependant if you've got a lively team and they're nice people to talk too.
    The challengesIf your manager isn't a good person your experience won't be good, majority of managers are good for nothing however there are definitely a few that genuinely desire for the their staff to do well and motivate your team and not bring them down.
    7 people found this helpful
    5.0
    General Manager
    Oct 2023
    Sydney NSW 2000
    Amazing organisation that strikes a balance between looking after its customers, people and shareholders.
    The good thingsPeople, culture and growth opportunity.
    The challengesConstant restructuring and job certainty
    5.0
    Customer Success Specialist
    Aug 2023
    Macquarie Park NSW 2113
    A step to grow even further beyond.
    The good thingsBest team support and management. Best work environment.
    The challengesWork life and distance to travel. Retaining ever changing knowledge.
    2.0
    Sales Role
    Aug 2023
    Macquarie Park NSW 21131 to 2 years in the role
    Poorly managed business that is always changing its focus on what they think is important.
    The good thingsEmployee incentives are good
    The challengesManagement do not care about employee development. Lack of customer focus and no support for employees.
    7 people found this helpful
    2.0
    Customer Service Representative
    May 2023
    Melbourne VIC 3000
    Good place to work at but be prepared for structural changes every year.
    The good things* Great support from employees
    The challenges* Constant management changes and restructures & redundancies every twelve months * No sense of job security, cannot plan ahead
    6 people found this helpful
    1.0
    Product Manager
    Apr 2023
    Sydney NSW 20003 to 4 years in the role, former employee
    Toxic place to work
    The good thingsAs a large company with scale the benefits are generally good for what you do.
    The challengesToxic work culture, command and control leadership, disfunction among senior leaders.
    8 people found this helpful
    1.0
    Sales Associate
    Apr 2023
    Adelaide SA 5000Less than 1 year in the role, former employee
    terrible
    The good thingsworkmate is alright. management is bad. no future here
    The challengesgotta solve all issues from the upper level
    5 people found this helpful
    2.0
    Sales Representative
    Feb 2023
    Great if you become a favourite to the egotistical leaders. Not so much, if you genuinely care for customers.
    The good thingsSome discounts for Optus services and products.
    The challengesManagement, lack of empathy and general sense of not caring about their customer base.
    9 people found this helpful
    1.0
    Team Leader
    Jan 2023
    1 to 2 years in the role
    Disappointing experience. In desperate need of Management overhaul
    The good thingsGood campus and facilities
    The challengesManagement (Telesales) was incompetent and ineffective at creating a good working environment. Those in positions of power were there based on tenure and not skill. Made numerous empty promises for progression to keep you interested.
    5 people found this helpful
    4.0
    Senior Barista
    Dec 2022
    3 to 4 years in the role, former employee
    Great experience lovely staff members and great people to be working with.
    The good thingsGreat staff members in place and wonderful atmosphere in the campus.
    The challengesWorking in a fast pace making all different types of coffee and beverages, also serving up wonderful food to all corporates within the Optus Campus. The most challenging was serving at least 10 kgs to 15 kgs of coffee a day to many Optus employees.
    2.0
    IT Professional
    Jul 2022
    5 to 6 years in the role, former employee
    Toxic culture in IT
    The good thingsCampus is great, and some teams are good, others are not
    The challengesIT is a toxic mess. The talk is innovation, but really that means find innovative ways to cut costs.
    7 people found this helpful
    5.0
    People and Culture Business Partner
    Jul 2022
    3 to 4 years in the role, current employee
    Great opportunity to partner closely with a business unit and get to know how that part of the business operates. This allows us to better service them and provide support they require from a people point of view.
    The good thingsThe people, the culture and the fun we have!
    The challengesWorking with difficult stakeholders (not unique to this role or to Optus) and the time pressures we are put under. Can be difficult to explain to a leader that their issue isn't the #1 priority today when to them it is but there are other things going on that need to take precedence (and their issue can wait 1-2 days).
    2 people found this helpful
    5.0
    Senior Director
    Jul 2022
    Less than 1 year in the role, current employee
    Amazing people, great campus culture. An organisation that you can stay at for years as the opportunities are endless
    The good thingsHave been here just a few months but what stands out is the campus culture, it is amazing. The people are authentic, there is a genuine culture of collaboration, teams are allowed and encouraged to have fun, learn and be themselves. The facilities on campus are excellent - food outlets, gym, tennis courts, meeting rooms with VC, onsite doctor, post office, general store and a car wash. You really don't need to leave.
    The challengesOptus is a complex place so figuring our who is who can be a challenge. But everyone is so happy to connect you, once you ask for help
    2 people found this helpful
    2.0
    IT professional
    Jun 2022
    1 to 2 years in the role
    Great place to work in business but not so much in IT.
    The good thingsThe people are helpful and plenty of benefits
    The challengesCertain parts of the organisation have a terrible culture especially in IT. You get put down at work constantly and especially few individuals who are long timers feel they are above everyone else. Either you fall in line with them even though everyone else knows it is wrong or you get outcasted and are no longer in their 'circle of trust'. Fix the culture in IT! Having worked on the business side before, the work culture was fantastic. IT is just a big No!
    10 people found this helpful
    5.0
    Community Manager
    Apr 2022
    From day 1 i have been given great development opportunities to progress my career, with amazing leadership support!! Highly recommend working here.
    The good thingsDevelopment Engaging Supportive Allows creativity Career progression The people The leaders
    The challengesNone. I have been here 19yrs and have no intention of leaving
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
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