Great at first until kpi obsession came into play.The good thingsMy manager was the only thing helping me hold myself together at work as she is such an amazing and caring woman who dedicates her time to helping maintain high customer service instead of prioritising corporate hungry methods of tiring customers out into consuming more unneeded products in order to meet kpi targets. Customer service should be prioritised more than money as at the end of the day we are all people who are struggling in this economy and deserve to be treated as people and not dollar signs.
The challengesKpi expectations are too extreme and are driving many staff such as my self to find new jobs and remove themselves from the toxic money hungry environment. Petstock has turned itself into a place of robot workers having to say a million things to customers before finally allowing them to purchase their items. The questions of are you a member at petstock, are you and everyday rewards member, are you interested in the treat of the month, have you heard of this special, you can buy more of this to get pet cash that’s barely helping your financial difficulties, and how are you paying today? After all these questions you see the customers become more irritated and annoyed giving them the thought of not wanting to return as these in human conversations are dystopian.