Employees appreciate the friendly and supportive colleagues at store level, who create a positive working environment and often become lasting friendships. Many staff members enjoy the customer interactions, finding customers kind and appreciative. The role provides valuable learning opportunities and retail experience, particularly for those starting their careers. Some department managers and store managers are noted as being supportive and looking out for their teams.
However, there are some potential challenges, including concerns about upper management and head office communication and support. Employees note that recognition for hard work is limited, and opportunities for career development could be enhanced with more structured training and clearer progression pathways. Communication from management can be inconsistent at times. Some staff find that achieving work-life balance can be challenging, particularly in management roles with long hours. Compensation is noted as being on the lower end for retail, and store facilities and systems could benefit from modernisation. Staffing levels and rostered hours can vary, with some employees experiencing fluctuations in their schedules.