Employees at Scene to Believe consistently praise the supportive and friendly team environment, highlighting colleagues who are energetic, passionate, and work well together. Management is described as caring and understanding, treating staff like family and providing support when needed. Staff appreciate the rewarding nature of the work, particularly creating magical moments for children and families, and enjoy the creative and varied aspects of their roles. The position also provides excellent opportunities to develop customer service skills and gain experience in photography and event management.
However, there are some potential challenges to consider. Peak seasons, particularly around Christmas, can be intense with long hours and demanding workloads that may impact work-life balance. Dealing with stressed or impatient customers can be challenging, though this is common in customer-facing roles. Some staff have noted concerns about the pay structure, particularly the absence of penalty rates for weekend and public holiday work. Additionally, the company's software systems can require patience to navigate, and communication and organisational processes regarding rosters and administrative matters could be improved.