The strongest positive aspects of working at Smokemart and Giftbox centre around the store-level teams, with many employees praising their immediate colleagues for being supportive and creating a positive work environment. Staff also value their interactions with regular customers and appreciate the team atmosphere when everyone works together effectively.
Areas for improvement include the need for more consistent support from upper management and enhanced communication. Staff have indicated that training programs could be more comprehensive, while staffing levels and work-life balance are areas that could benefit from additional attention, particularly regarding scheduling and allocated hours for task completion.