Employees at Southern Cross Care TAS consistently emphasise that resident-centred care is at the heart of the organisation, with staff dedicated to providing high-quality care to older people. Many appreciate working with supportive and caring colleagues who create a collaborative environment. The organisation is actively driving positive culture change, with leadership committed to moving forward and making meaningful improvements. Staff also value the opportunities for career advancement and the flexible working arrangements that support work-life balance.
However, there are some potential challenges, including staffing shortages, particularly for registered nurses and carers, which can impact workload. Some employees have indicated that management support can be inconsistent, with a desire for more involvement from care managers. Communication can be challenging at times, as is common in larger organisations. Workload demands can be significant, particularly during periods of change and when managing compliance requirements. Additionally, historical challenges and ingrained behaviours from previous practices are being addressed as the organisation continues to improve.