Telecommunications Industry Ombudsman
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    Telecommunications Industry Ombudsman
    (22 reviews)
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    Company Reviews

    Working at Telecommunications Industry Ombudsman

    3.222 ratings in total
    5
    7
    4
    4
    3
    4
    2
    1
    1
    6
    96%
    Rate salary as high or average
    55%
    Employees recommend this employer to friends
    Work/Life balance
    4.0(22 ratings)
    Career development
    2.9(22 ratings)
    Benefits & perks
    3.4(22 ratings)
    Management
    2.8(22 ratings)
    Working environment
    3.5(22 ratings)
    Diversity & equal opportunity
    3.8(22 ratings)
    Ratings for Telecommunications Industry Ombudsman are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 22 reviews sorted by most recent
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    most recent
    5.0
    Telecommunications Technician
    Mar 2025
    Australia Fair QLD 4215Less than 1 year in the role, current employee
    In my opinion this is the best
    The good thingsthis is very eusy to apply and its a very good plateform to showcase your skills to the company
    The challengesnothing i think this is the best and eusy
    4.0
    Enquiry Officer
    Oct 2019
    Great people, intensive training and good management, work can be monotonous
    The good thingsIntensive training. You are let in gradually to take calls and not thrown in the deep end.
    The challengesEvery call is a complaint, sometimes callers are aggressive
    5.0
    Graphic Designer (Contract)
    Sep 2019
    Less than 1 year in the role, former employee
    The team were professional, organised, and friendly; it was a very positive experience.
    The good thingsI did a two week contract with the team. Project briefing and communication were both very helpful and clear. Any questions I had were always answered in a positive and supportive manner.
    The challengesI did not have any challenges.
    4.0
    Consultant
    Sep 2019
    Less than 1 year in the role, former employee
    Great place to work and on the improve
    The good thingsGreat people, social, great office facilities, new Leadership Team, great service to the community, truly diverse multicultural workforce
    The challengesTechnology could be better
    5.0
    Disputes Resolution Officer
    Sep 2019
    Less than 1 year in the role, current employee
    Excellent environment, supported and valued.
    The good thingsReally open and caring environment. Everyone cares for everyone and learning and development is prioritised.
    The challengesMostly getting used to new subject matter.
    3.0
    Disputes Resolution Officer
    Aug 2019
    Less than 1 year in the role, current employee
    Great Organisation which provides flexibility and development
    The good thingsFlexibility Diversity Training and Development
    The challengesIndustry Changes High Turnover
    1.0
    Enquiry Officer
    Jul 2019
    5 to 6 years in the role, former employee
    Great pay; however, continually struggling to defend an Ombudsman that makes no difference to Industry practices and unconscionable conduct
    The good thingsGood location and simple process driven job once you are trained
    The challengesManagement is dysfunctional and consists of lawyers that could not survive in public practice
    1.0
    Shared Services
    Oct 2018
    Extremely disappointing.
    The good thingsNice office near Southern Cross Station. Open plan and sit-stand desks for most people. Rebatable employer packaging.
    The challengesAppalling management - don't believe anything. Completely backward and micromanaging. Act like staff are children. Very bad disempowering culture.
    5.0
    Dispute Resolution Officer
    Oct 2018
    Less than 1 year in the role, current employee
    Cultivating, fruitful and positive.
    The good thingsThe TIO invests in every one of it's employees/ Truly a place that gives you back every bit that you put in. Management are highly professional and empathetic. The most positive working experience I've ever had.
    The challengesMake sure you're clear on what path you are wanting your career to go down. This is an environment for mediators, not aspiring solicitors.
    1.0
    Enquiry Officer
    Sep 2018
    1 to 2 years in the role, former employee
    Dream team/peers, Nightmare management.
    The good thingsTeam members/peers Assisting Australian Consumers Consumer feedback
    The challengesMicro management Work place victimisation Unapproachable management
    5.0
    Support
    Jul 2018
    I've never felt so supported and boundless opportunity
    The good thingsMy leader was an amazing support and 100% committed to me and my career development. As well as this, I felt there was a culture where I was always safe and encouraged to share my views and opinions on a work matter. There was lots of opportunity to take initiative and to recommend improvements which sit proudly on my cv to this day. In terms of the benefits of my time at the TIO: 1) I was able to work flexibly, which allowed me to spend more time with my kids 2) I had 28 days of annual leave per year 3) As a not-for-profit, I could salary package my rent.
    The challengesWorking in complaints means you work based in confrontation with your clients every day. You need to have great resilience - and it's great the TIO was supportive.
    5.0
    Dispute resolution officer
    Jul 2018
    Great place to work.
    The good thingsGreat working environment. People are friendly and easy going. Management and specialist staff are always available to assist.
    The challengesLimited opportunities to grow
    5.0
    Dispute Resolution
    Jul 2018
    1 to 2 years in the role, current employee
    I love it here. The Ombudsman is accessible and really cares about her staff. Staff willing to embrace change will thrive.
    The good thingsColleagues are friendly and always willing to help
    The challengesEvolving culture has found resistance with some older employees not willing to change, breeding discontent.
    1.0
    Dispute resolution
    Nov 2017
    Ok job - terribleManagement
    The good thingsPay is ok. Job is ok.
    The challengesNo flexibility. No variation in job. No autonomy.
    1.0
    Dispute resolution officer
    Aug 2017
    Had terrible experience.
    The good thingsNothing was good. Had terrible experience with TIO.
    The challengesDealing with management was very challenging.
    2.0
    Marketing & Communications Manager
    Aug 2017
    The company has more challenges than benefits.
    The good thingsExperienced colleagues.
    The challengesManagement didn't know how to manage the strategic plan. All Execs had their own agenda which didn't align to the strategic plan and obstructed positive progress.
    1.0
    Officer
    Dec 2016
    5 to 6 years in the role, former employee
    Don't apply thinking you'll change the world! This place describes itself to the telco industry as an extension of their customer service departments
    The good thingsThe colleagues are what make this workplace. It's a great place to make lasting friendships.
    The challengesSecretive and unconsultative senior management that had very little respect for people's expertise. Too much focus on productivity and keeping the industry happy as opposed to keeping the telcos honest.
    3.0
    DIspute Resolution Officer
    Feb 2016
    3 to 4 years in the role, current employee
    A good stepping stone to bigger and better
    The good thingsLocation, colleagues, above average salary, excellent annual leave entitlements, great maternity leave entitlements, interesting work
    The challengesLack of middle management, poor performance feedback, poor staff support, inconsistent guidance and dimishing culture.
    4.0
    Industry Engagement Adviser
    Oct 2015
    3 to 4 years in the role, current employee
    It's a place that provides excellent services for consumers.
    The good thingsFlexible
    The challengesManagement
    3.0
    Investigations Team Manager
    Oct 2015
    7 to 8 years in the role, former employee
    Started well but culture deteriorated
    The good thingsHelpful peers, good location, salary sacrifice available.
    The challengesSenior management unsupportive and no industry knowledge. Too much change for change sake.
    4.0
    Dispute Resolution Officer
    Sep 2015
    Less than 1 year in the role, former employee
    Leader in alternative dispute resolution.
    The good thingsOpportunity to gain valuable experience in telecommunications field. Directly assisting private and business customers.
    The challengesFunding and therefore staffing levels are dependent on complaint and enquiry volumes.
    3.0
    enquirys officer
    Sep 2015
    3 to 4 years in the role, former employee
    The place was OK
    The good thingscolleagues!
    The challengesLittle opportunity to move.
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