(22 reviews)

Company Profile

Company overview

Website

Telecommunications Industry Ombudsman

Industry

Telecommunications & Internet Service Providers

Primary location

595 Collins St, Melbourne VIC 3000

Naarm, Wurundjeri Woi Wurrung and Bunurong Country

The TIO is a fast, free and fair dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia. We are independent and do not take sides. Our goal is to settle disputes quickly in an objective and non-bureaucratic way.We are able to handle complaints about telephone and internet services, including by collecting any documents or information relevant to the complaint. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.Source: this is an extract from the company’s own website

Reviews overview

3.222 ratings in total

5

7

4

3

4

2

1

6

96%

Rate salary as high or average

55%

Employees recommend this employer to friends

What’s it like working at Telecommunications Industry Ombudsman?

AI summary of recent reviews

Employees at the Telecommunications Industry Ombudsman value the supportive and friendly colleagues, as well as the training and development opportunities provided. The flexibility in work arrangements and benefits package, including good annual leave entitlements and salary packaging options, are also seen as positives.

However, there are some potential challenges, such as concerns about management practices, including micromanagement, lack of support, and inconsistent guidance. The nature of the work, dealing with customer complaints and confrontation on a regular basis, can be challenging and require resilience. Additionally, a number of reviewers noted limited opportunities for career growth and advancement within the organisation.

Is this AI summary useful?

Recent reviews

5.0

Telecommunications Technician

Mar 2025

Australia Fair QLD 4215Less than 1 year in the role, current employee

In my opinion this is the best

The good thingsthis is very eusy to apply and its a very good plateform to showcase your skills to the company

The challengesnothing i think this is the best and eusy

4.0

Enquiry Officer

Oct 2019

Great people, intensive training and good management, work can be monotonous

The good thingsIntensive training. You are let in gradually to take calls and not thrown in the deep end.

The challengesEvery call is a complaint, sometimes callers are aggressive

5.0

Graphic Designer (Contract)

Sep 2019

Less than 1 year in the role, former employee

The team were professional, organised, and friendly; it was a very positive experience.

The good thingsI did a two week contract with the team. Project briefing and communication were both very helpful and clear. Any questions I had were always answered in a positive and supportive manner.

The challengesI did not have any challenges.

Ratings for Telecommunications Industry Ombudsman are shared as-is from employees in line with our community guidelines

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