TGI Fridays
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    TGI Fridays
    (49 reviews)
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    Company Reviews

    Working at TGI Fridays

    2.649 ratings in total
    5
    5
    4
    10
    3
    8
    2
    10
    1
    16
    53%
    Rate salary as high or average
    31%
    Employees recommend this employer to friends
    Work/Life balance
    2.4(49 ratings)
    Career development
    2.7(49 ratings)
    Benefits & perks
    2.2(49 ratings)
    Management
    2.2(49 ratings)
    Working environment
    2.8(49 ratings)
    Diversity & equal opportunity
    3.3(49 ratings)
    Ratings for TGI Fridays are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 49 reviews sorted by most recent
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    1.0
    Bartender
    Mar 2026
    Robina QLD 4226Less than 1 year in the role, former employee
    Good friendly co workers, but company cares too much about profit then treating you well
    The good thingsCo-workers were great,
    The challengesManagement, pay, hours were inconsistant, limited training, they do heaps of unpaid "trial shifts" however barely anyone gets the job.
    3.0
    Waitperson
    Feb 2026
    All Melbourne VIC1 to 2 years in the role, current employee
    Your enjoyment in working at TGI fridays will heavily depend on the venue, and you will hate the pay
    The good thingsMy co-workers are the best, we constantly joke, help eachother, teamwork nine times out of ten is second to none. Management can be good.
    The challengesCorporate doesn't really care, they tell you things and then don't follow through. ***THIS COMPANY ONLY CARES ABOUT THEIR PROFIT***, even if it means that your hours are cut, benifits are reduced, work load increases, etc. Although managers can be good, at often times they're unreliable, and sometimes just flat out rude. The company has had a bad enterprise agreement with horrible pay for years, and they're only now proposing that we get rid of it and go on the award, where they have (discreetly) mentioned that they will be under-paying us. They will put on a facade that they 'recognise hard work', and have 'great opportunities for progression'. Do not fall for it. Their version of recognising hard work comes in the form of cheap pins and a pat on the back every once in a while while you're left to work your guts out for a weekly check that doesn't pay the bills.
    2.0
    Waitperson
    Sep 2025
    Chadstone VIC 3148Less than 1 year in the role, current employee
    Don't work at Chadstone TGI Fridays! There's a reason for the high staff turnover and consistent recruitment (it's understaffing and dreadful treatment).
    The good thingsThe team are lovely for the most part.
    The challengesI have been regularly forced to work for significantly longer hours than are written in my part time contract (told it was a preference and not an agreement when this was raised) and have been brought to management for a meeting to discuss my less than enthusiastic response (mind, I still agreed to it most the time) to the expectation of overtime- a 9pm finish according to rostering is, in fact, a 10.30-11 finish according to management and some supervisors. The Chadstone location is horrifically understaffed, and yet, upon being called for a meeting by a supervisor, I was told I was replaceable and threatened with a contracted minimum 6 hours a week across 3 two-hour long shifts. Also, upper management is honestly insane and very far removed with frequent and nonsensical changes occurring frequently. Probably wouldn't recommend working here. Conditions are worse than casual work (randomly allocated hours according to the needs of the business) and for less pay.
    1.0
    Front of house
    Sep 2025
    Joondalup WA 6027Less than 1 year in the role, former employee
    Do not work here unless you absolutely have to!
    The good thingsEnjoyed working with the other FOH staff members
    The challenges- Awful upper management - Pay rates - Lack of care for lower level employees - Though it's easy to move up to higher level positions it may cost you your sanity and work life balance (theres a reason they can't find normal managers) - You will get told off for something that you were told to do (no communication between management)
    4.0
    Line Chef
    May 2024
    Ringwood VIC 31341 to 2 years in the role, former employee
    thankful for the opportunities and growth.
    The good thingslearned a lot of new things
    The challengesnothing, once you master the skills, learning stops there.
    3.0
    Management
    Jan 2024
    Chadstone VIC 3148
    It was a bittersweet journey where I got a lot of learnings and faces equal challenges that helped me grow
    The good thingsThe staff and the work environment was amazing
    The challengesA lot of changes in the higher management and lack of training for staff
    1.0
    Restaurant Manager
    Dec 2023
    Chadstone VIC 3148
    Schedule for interview and got confused. Just reschedule at your own convenience. Crap,making people waste of time and getting away with it. This tells how the company is. NO GOOD
    The good thingsFirst impression of interviews already make me know the company is no good.
    The challengesPoor Communication, did not follow schedule as planned.
    1 person found this helpful
    1.0
    Waitperson
    Aug 2023
    Sunshine Coast QLD1 to 2 years in the role, current employee
    Don’t even bother working here.
    The good thingsTeam was amazing. Foh and boh worked well together and I made some good friends.
    The challengesManagement was horrible. Have a strict set of rules that changed with the weather. Changed managers three times since I have been there. Management never listened and we were consistently understaffed. Schedule was dropped atleast 1/2 days before start of work week. Overworked with little recognition and impossible to have a healthy work/life balance.
    1 person found this helpful
    1.0
    Front of House Supervisor
    Feb 2023
    1 to 2 years in the role, former employee
    Just don’t even bother working here.
    The good thingsThe ONLY good thing was that the staff were friendly.
    The challengesIncompetent head office and management. They do not listen to you if have a complaint. Only care about the profit and not the staff. Working back to back, open and closes every weekend. Work/Life Non existent. Very little training and just chuck you in the deep end.
    4 people found this helpful
    2.0
    Waitperson
    Jan 2023
    Less than 1 year in the role, former employee
    Pay didn't quantify the hours worked, management made work miserable and unenjoyable.
    The good thingsGood coworkers, job was fun at times.
    The challengesManagement was often terrible, written up 2 months into the job for not opening properly in spite of coworkers showing to aid. Often found management took advantage of those with good availability leading to finding myself working back to back opening and closing shifts.
    4 people found this helpful
    3.0
    Waitperson
    Dec 2022
    Less than 1 year in the role, former employee
    Co-workers made the job manageable.
    The good thingsCo workers are like a family, very supportive.
    The challengesLow pay, flat rate, bad rostering, missing payslips, no acknowledgement of successful training, little training.
    1 person found this helpful
    1.0
    Back of House
    Oct 2022
    One of the worst jobs I’ve ever had
    The good thingsSome of the staff were okay
    The challengesIt sucked - very little room for growth. If you struggled with something, you were basically told to get over it.
    2 people found this helpful
    1.0
    Assistant Manager
    Aug 2022
    Less than 1 year in the role, former employee
    Will never considerate to join the company ever again and would never recommend it to anyone
    The good thingsn/a. Not many good things about it. Team members are quite nice and help the place to be a bit better
    The challengespoorly managed: your shift can be adjusted any time, even 1 hour before the shift. Toxic working environment as it is poorly managed. the head office does not care about employees
    1 person found this helpful
    5.0
    Venue manager
    Aug 2022
    9 to 10 years in the role, former employee
    Fun place to work
    The good thingsReally good training for managers
    The challengesHard to recruit people
    2.0
    Waitperson
    Dec 2021
    Maybe good for a first job, but don't expect to get very far unless you sign your soul away for the next 5 years.
    The good thingsOther staff are what kept the job bearable.
    The challengesIncompetent management. Empty promises, poor organisation and slow progress. Overworked staff and not the best customers. Management will only do things for their own benefit and not have your best interests at heart. If you want something out of this job, you truly have to do all the heavy lifting yourself.
    1.0
    Waitperson
    Nov 2021
    Less than 1 year in the role, former employee
    Draining Work Experience
    The good thingsOther staff are friendly
    The challengesNo support from management, Little to no training for various tasks, Unpredictable hours that can change daily
    1 person found this helpful
    2.0
    Sales Role
    Mar 2021
    Less than 1 year in the role, former employee
    would not do it again :D!
    The good thingsthe food was decent and some staff were kind
    The challengesmanagement was awfully rude, with extremely high standards for the littlest amount of pay.
    1 person found this helpful
    3.0
    Waitperson
    Jul 2020
    Less than 1 year in the role, former employee
    Average at Best
    The good thingsWork with some amazing people
    The challengesPoorly managed, focused on pure profit rather than staff and customer satisfaction
    2.0
    Team Member
    Jun 2020
    Less than 1 year in the role, former employee
    a waste of my time
    The good thingsstaff as a whole are freindly and good fun to work with
    The challengeshorrid management, pay is useless
    4.0
    Waiter
    Mar 2020
    1 to 2 years in the role, former employee
    Great fast pace environment to help you enter into the hospitality industry.
    The good thingsGreat team members to work with, immediate managers were lovely.
    The challengesThe Head office did not seem to understand operations and constantly pushed for hours to be cut making it hard to provide incredible service to everyone.
    1 person found this helpful
    1.0
    Manager
    Mar 2020
    Less than 1 year in the role, former employee
    All talk no action
    The good thingsThe food was great that is all
    The challengesDemand to much for little in return
    1.0
    Cook
    Mar 2020
    1 to 2 years in the role, current employee
    Started out good, then bacame Annoyed and disappointed.
    The good thingsWorking with my Fellow employees.
    The challengesThe Management and a lack of communication from Management.
    1 person found this helpful
    4.0
    Manager
    Mar 2020
    1 to 2 years in the role, current employee
    Amazing opportunity in life.
    The good thingsOpportunities for success, stable work environment, constant training, good salary
    The challengesConstantly busy, tough competition out there.
    2.0
    Front of House Supervisor
    Mar 2020
    1 to 2 years in the role, former employee
    Reactive not proactive.
    The good thingsMeeting different people.
    The challengesManagement severely lacking direction.
    1 person found this helpful
    3.0
    Supervisor / waitress
    Feb 2020
    1 to 2 years in the role, current employee
    Average place to work
    The good thingsInteraction with guests,
    The challenges Promoting people to management and team trainer positions prematurely before them demonstrating effective leadership and communication qualities that reinforce TGIF related values and goals, there is no recognition for hard work, working rosters not sent until the week starts, poor training, no communication
    2.0
    Food and Beverage Attendant
    Jan 2020
    Less than 1 year in the role, former employee
    Some great co-workers, terribly managed.
    The good thingsMostly great co-workers, some nice customers
    The challengesWorkers weren't supported, managers micromanaged, shifts cut an hour before arriving at work with no notice or explanation. Being yelled at became a normal daily thing. Head chef's were rude and horrible to staff.
    1 person found this helpful
    1.0
    General Manager
    Nov 2019
    7 to 8 years in the role, former employee
    Last year before the takeover was bad but after the new Mgmt took over complaints skyrocketed in google, Zomato you name it all negatives
    The good thingsTeam was committed and passionate about the brand
    The challengesMore emphasis in numbers and volume rather than customer experience and more like get them in and get them out let them complain we don’t care as we can always get other customers attitude
    2 people found this helpful
    1.0
    Chef
    Nov 2019
    Less than 1 year in the role, former employee
    Horrible
    The good thingsNothing It’s says it’s all about the team and a family friend
    The challengesLabor constraints. In realistic expectations
    1.0
    Server
    Sep 2019
    All Australia
    Upper management were a disgrace to work for
    The good thingsTeam work equals dream work
    The challengesUnfortunately dream work was more like a nightmare
    1 person found this helpful
    4.0
    Waitperson All Levels
    May 2019
    1 to 2 years in the role, former employee
    A wonderful experience
    The good thingsFriendly staff, comfortable working environment.
    The challengesDifficult to manage the influx of customers/guests during peak time
    1 person found this helpful
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