TriCare employees consistently praise the relationships with residents as a key highlight of their work experience, finding satisfaction in providing care and support. The collaborative atmosphere among staff is also frequently mentioned as a positive aspect, with many noting supportive colleagues and effective teamwork. Additionally, the environment provides good learning opportunities, particularly in specialised areas like dementia care.
However, employees face several challenges in their roles, including concerns about management communication and support, particularly from head office. Staffing levels are often reported as insufficient, making it difficult to provide the desired level of care to residents. The workplace systems and processes are described as needing modernisation, with particular mention of limited onboarding support for new staff.