(73 reviews)

Company Profile

Company overview

Website

Vocus

Industry

Telecommunications & Internet Service Providers

Specialities

Data Networks, Internet, Cloud, Dark Fibre, Cloud Connect, Business Internet, Unified Comms, DDOS Protection

Company size

5,001-10,000

Primary location

Melbourne, Australia

As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia, and to the world.With a world-class team of experts, we challenge convention and do things differently to make brilliant solutions simple.We own and operate a 25,000km fibre network that is purpose-built and managed for business and government, so we understand how vital high performance and secure network solutions are for any organisation today.Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services to Australian consumers and small businesses alike.

Jobs at Vocus

Based on your search activity

Network Change Engineer

at Vocus

Melbourne VIC

To provide service support to ensure that Vocus meets its obligations to customers, assess risk and analyze impact of planned works

classification: Information & Communication TechnologyInformation & Communication Technology

20d ago

Client Administrator Coordinator

at Vocus

Canberra International Airport, Canberra ACT

You’ll provide administration support to the sales team supporting a large Federal Government Managed Service customer

classification: Administration & Office SupportAdministration & Office Support

12d ago

Featured

Why Join Us?

To become Australia’s leading fibre and network provider, we need people who share our passion and vision – the innovators, mavericks and pioneers who can shape the future with us. People just like you.We value diversity of thought and experience. At Vocus, you’ll not only be part of an amazing team, you’ll be free to be yourself.

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Reviews overview

2.873 ratings in total

5

15

4

12

3

10

2

12

1

24

69%

Rate salary as high or average

41%

Employees recommend this employer to friends

What’s it like working at Vocus?

AI summary of recent reviews

Vocus employees consistently praise the company's flexible working arrangements and hybrid work options, which contribute to good work-life balance. The office amenities such as free breakfast, cereal, and fruit are appreciated, and many reviewers highlight positive relationships with their direct colleagues as a key benefit of working at the company.

However, employees identify several areas for improvement, including concerns about leadership effectiveness and strategic direction. The company's systems and processes are reported to need modernisation, with integration issues between platforms causing workflow challenges. There are also concerns about limited career development opportunities and workplace dynamics, with some employees noting challenges with office politics and team collaboration.

Recent reviews

1.0

Customer Service Representative

Mar 2026

Melbourne VIC 30001 to 2 years in the role, former employee

If you’re considering applying here, Don’t do it! The worst workplace of my career

The good thingsFlexible WFH Structure

The challengesThe lack of leadership from management was consistently evident and contributed to a poor workplace culture creating a disengaging and frustrating environment. The overall culture was something I was really disappointed with, when starting management made the culture out to be supportive and welcoming yet it was incredibly antisocial and toxic especially from sales teams. Opportunities for progression were extremely limited, with little willingness to support staff development or career growth. Training was also lacking, with managers relying heavily on second-in-charge staff rather than actively developing their teams. There appeared to be a strong focus on protecting managers instead of listening to team members and team leads were repeatedly given chances without improvement which resulted in very low team morale. Customer service teams were also regularly overloaded with work that could have been handled by other teams with little effort of the other teams to assist.

1.0

Customer Service Role

Mar 2026

Melbourne VIC 30001 to 2 years in the role, current employee

Leadership and culture need serious improvement

The good thingsThe people i have met here.

The challengesI joined expecting a professional workplace with supportive leadership & a People & Culture team that would ensure fair and confidential processes. Unfortunately, the reality was very different. Gaslighting, gossip, backstabbing & dishonesty from management appeared to be normalised. Ineffective management often seemed more focused on discussing staff negatively behind their backs to team members than actually leading their teams. The handling of employee concerns raised serious questions about confidentiality, fairness and accountability. Rather than acting as an impartial safeguard for staff, People & Culture appeared more aligned with protecting management including misrepresentation & dishonesty. They heavily contribute directly to the same toxic culture. In my 26yr working career, i have never witnessed such unprofessionalism & lack of integrity in a workplace. Anyone considering working here should look very carefully at the workplace culture before accepting a role.

1.0

Customer Service Role

Feb 2026

Melbourne VIC 30001 to 2 years in the role, former employee

Beware: Game of Thrones. You get all the accountability with no job control or livable wage.

The good thingsThe free cereal, some of the people were nice.

The challengesThis is a vicious, soul destroying environment. Hostile management, terrible money, terrible changes. Don't be fooled, a tight knit team is code for incestous cult. You will not be valued. Do not being up improvements as they don't care. There is no such thing as disruptive thinking and only the lowest paid are crazy about their customers. Management is busy day drinking.

Ratings for Vocus are shared as-is from employees in line with our community guidelines

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