Vocus
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    Vocus
    (73 reviews)
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    Company Reviews

    Working at Vocus

    2.873 ratings in total
    5
    15
    4
    12
    3
    10
    2
    12
    1
    24
    69%
    Rate salary as high or average
    41%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(71 ratings)
    Career development
    2.8(71 ratings)
    Benefits & perks
    3.2(69 ratings)
    Management
    2.5(71 ratings)
    Working environment
    3.1(71 ratings)
    Diversity & equal opportunity
    3.4(69 ratings)
    Ratings for Vocus are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Customer Service Representative
    Mar 2026
    Melbourne VIC 30001 to 2 years in the role, former employee
    If you’re considering applying here, Don’t do it! The worst workplace of my career
    The good thingsFlexible WFH Structure
    The challengesThe lack of leadership from management was consistently evident and contributed to a poor workplace culture creating a disengaging and frustrating environment. The overall culture was something I was really disappointed with, when starting management made the culture out to be supportive and welcoming yet it was incredibly antisocial and toxic especially from sales teams. Opportunities for progression were extremely limited, with little willingness to support staff development or career growth. Training was also lacking, with managers relying heavily on second-in-charge staff rather than actively developing their teams. There appeared to be a strong focus on protecting managers instead of listening to team members and team leads were repeatedly given chances without improvement which resulted in very low team morale. Customer service teams were also regularly overloaded with work that could have been handled by other teams with little effort of the other teams to assist.
    4 people found this helpful
    1.0
    Customer Service Role
    Mar 2026
    Melbourne VIC 30001 to 2 years in the role, current employee
    Leadership and culture need serious improvement
    The good thingsThe people i have met here.
    The challengesI joined expecting a professional workplace with supportive leadership & a People & Culture team that would ensure fair and confidential processes. Unfortunately, the reality was very different. Gaslighting, gossip, backstabbing & dishonesty from management appeared to be normalised. Ineffective management often seemed more focused on discussing staff negatively behind their backs to team members than actually leading their teams. The handling of employee concerns raised serious questions about confidentiality, fairness and accountability. Rather than acting as an impartial safeguard for staff, People & Culture appeared more aligned with protecting management including misrepresentation & dishonesty. They heavily contribute directly to the same toxic culture. In my 26yr working career, i have never witnessed such unprofessionalism & lack of integrity in a workplace. Anyone considering working here should look very carefully at the workplace culture before accepting a role.
    5 people found this helpful
    1.0
    Customer Service Role
    Feb 2026
    Melbourne VIC 30001 to 2 years in the role, former employee
    Beware: Game of Thrones. You get all the accountability with no job control or livable wage.
    The good thingsThe free cereal, some of the people were nice.
    The challengesThis is a vicious, soul destroying environment. Hostile management, terrible money, terrible changes. Don't be fooled, a tight knit team is code for incestous cult. You will not be valued. Do not being up improvements as they don't care. There is no such thing as disruptive thinking and only the lowest paid are crazy about their customers. Management is busy day drinking.
    3 people found this helpful
    2.0
    Telecommunications Engineering Role
    Feb 2026
    Sydney NSW 200015 to 16 years in the role, former employee
    Disappointing experience coming from a large telco to a challenger who isnt a challenger.
    The good thingsHuge potential to be a great company
    The challengesReview and implement what could be improved without bias or gaslighting
    1 person found this helpful
    1.0
    Engineer
    Oct 2025
    Melbourne VIC 30003 to 4 years in the role, current employee
    growing pain or crippled forever
    The good things- Some good perks and benefits - Some good people
    The challengesAimless and unfocused management, cost cutting and corning cutting at all the wrong places
    2 people found this helpful
    4.0
    Project Coordinator
    Oct 2025
    North Sydney NSW 2060Less than 1 year in the role, current employee
    Apart from the above its a great place to work and I would highly recommend it. You have to be strong minded and love to be challenged every day with all the system and process nuances but people are great and everyone is striving to work towards reaching the goals of the business
    The good thingsPeople are lovely and very helpful, culture, flexibility with work life balance Onboarding is sensational
    The challengesAs a new starter unless you have someone assisting you step by step on how to deliver a product you are completely lost. There are no good how to guides that advise you how to run with orders for different product types. The systems dont talk to each other and are so static its frustrating. If there is something wrong with an order (even the slightest thing) you have to withdraw the whole order and get customer to sign another one which is time consuming esp with customer deadlines. As a new person coming in the processes and systems are so convoluted and half the sales orders you receive into the ordering system are incorrect
    2 people found this helpful
    2.0
    Wholesale & International Divsion
    Jun 2025
    North Sydney NSW 20607 to 8 years in the role, former employee
    While I worked there I would have ranked it a 4/5 until post-covid when it spiralled into a hostile environment due to several factors such as bought out by private firm, TPG acquisition, external hires who despised existing culture and people, obsession with return to office and policing staff on attendance, and a complete lack of appreciation for anyone who goes above and beyond if you don't also sell your soul to play 'the game' and just try to be your authentic self. Overall it's better than most telcos but that's not saying much if this company is a highlight, the industry is unstable and terribly managed in every single telco company as they struggle to keep up with rapid changes to tech and their terrible system integrations, it's not unique to Vocus - Telstra still can't get their SF deployment right for consumers.
    The good thingsLots of good people Used to be relaxed with dress code, flex work, doing things differently
    The challengesSycophants, backstabbers Devolved into people turning on others and playing games to get ahead No appreciation for long-term staff. Massive wage disparities - new staff in lower positions paid higher DEI-captured HR team. As LGB member, didn't wear it as a badge but it protects those who unfairly.
    2 people found this helpful
    3.0
    Analyst
    Apr 2025
    Melbourne VIC 3000Less than 1 year in the role, current employee
    A company that in still requiring a lot of maturing in it's operations especially in the energy space. Overall the culture and the people are good, however the work itself can be quite frustrating at times with generally a lack of staff. This means there are a lot more ad hoc activities that need to be completed by individuals.
    The good thingsGreat are generally great and good hybrid working conditions. There is usually fruit in the kitchen, cereals and in general friendly colleagues.
    The challengesA lot of office politics and sometimes a lack of responsibility/accountability from management, lack of solid processes and at times lack of resources meaning you absorb work that is not within your remit and scramble to complete what should be usually done by other roles in other companies.
    1 person found this helpful
    1.0
    Information Technology Analyst
    Mar 2025
    Melbourne VIC 3000Less than 1 year in the role, former employee
    Too many fragile egos in management
    The good thingsGreat people and Hybrid working conditions
    The challengesA lot of office politics and can't say no to working overtime, lack of solid processes, no support from management.
    1 person found this helpful
    5.0
    Field Engineer
    Jan 2025
    Canberra ACT 2600Less than 1 year in the role, current employee
    It's refreshing to work for a carrier that takes both the security and stability of their network, and the conditions of their staff into consideration.
    The good thingsThe people are great. The conditions are outstanding. Managers actually listen to what you have to say, not just smiling and nodding and ignoring you.
    The challengesI can't really think of any of the top of my head. Compared to other carriers that I've worked for, things seem to run well here.
    5.0
    Network Design Engineer
    Dec 2024
    Melbourne VIC 3000
    Great company to work for!
    The good thingsFriendly and positive teams and company visions are clear to everyone.
    The challengesEverything goes smoothly since I joined the company, no challenges at all.
    1.0
    Employee
    Sep 2024
    Melbourne VIC 3000current employee
    They like to put you down
    The good thingsThe universal drinks tap, nice view from North Sydney VIC office
    The challengesManagement (across Australia) gives all opportunities to their friends not based on skillset or capabilities. Managers not transparent and vindictive especially in People & Culture
    9 people found this helpful
    1.0
    Business Development Manager
    Aug 2024
    Melbourne VIC 3000
    Potential let down by politics and poor management.
    The good thingsCompany is good at building city fibre networks.
    The challengesThe company’s middle management are all conservative males in their 50s who will do anything to keep those below them in lower positions. Politics and actively undermining your colleagues for personal gain is rife across the organisation.
    6 people found this helpful
    1.0
    Marketing Role
    May 2024
    Melbourne VIC 30003 to 4 years in the role, former employee
    Would never recommend anyone I know to work here.
    The good thingsThe Melbourne office is in a central location.
    The challengesWeak & vacillating leadership. No strategy. Weak culture. Not customer centric.
    8 people found this helpful
    3.0
    Information Technology Role
    Jan 2024
    Sydney NSW 2000
    Was a great place to work until early 2023 but has become short term focused to the detriment of the wellbeing of its people.
    The good thingsThe people, ambitious company targets, not too big - opportunity to contribute, employees not concentrated to single state, supports remote working.
    The challengesShort term focused, transformation to growth failing so redundancies becoming regular, HR processes weak / immature, people taken for granted.
    8 people found this helpful
    1.0
    People Partner
    Jun 2023
    Brisbane QLD 4000
    It was one of the worse experiences I have ever had
    The good thingsI did meet a couple of nice people and the salary was ok.
    The challengesZero support. No teamwork .
    9 people found this helpful
    5.0
    Tax Analyst
    Aug 2022
    3 to 4 years in the role, former employee
    Enjoyed my time at Vocus
    The good thingswork/life balance is great, workload is very reasonable (at least for my team), opportunities to learn.
    The challengespay is average/below average
    2 people found this helpful
    5.0
    Product Manager
    Mar 2022
    1 to 2 years in the role, current employee
    A great place to work which continues to improve over time.
    The good thingsGreat flexible working policy. Plenty of work life balance. Management very understanding of personal challenges and provide support and understanding when needed. Feel challenged enough in the role to not be bored but don't feel like they ask too much of me. Great city location close to the train station. Some cool perks like free breakfast, fruit and coffee in the office.
    The challengesSometimes there could be more alignment on strategic direction however transparency has improved dramatically over the last couple of years.
    2 people found this helpful
    5.0
    People and Culture
    Jan 2022
    Less than 1 year in the role, current employee
    If you want to belong somewhere professionally as you add value and do your thing – look no further, Vocus has got you covered.
    The good thingsThere is something special about Vocus that I can’t quite put my finger on. While the culture is great, the work is engaging, and senior leaders are awesome - I think it’s a novel kind of ‘care factor for people’ that really sets this place apart. One of Vocus’ core values is ‘People Are the Difference’ and my goodness have they nailed this! For anyone who is considering Vocus as their next move, you’d be outright crazy not to seriously consider it.
    The challengesNot really a challenge, more an opportunistic upside – some practices are less mature.
    1 person found this helpful
    2.0
    Marketing
    Jan 2022
    Look elsewhere
    The good thingsGood work-life balance, nice offices
    The challengesMiddle management will be the downfall of this place. You aren't empowered to make decisions or run with your ideas. Leadership has no strategy so you have no idea what you're working towards. C-suite is tone deaf around covid and return to work. They talk about being a "challenger brand," but really just want to be a Telstra and the employees reflect that. Pay is below market rate.
    2.0
    Service Delivery
    Sep 2021
    Not a great place to work
    The good thingsSome good team members
    The challengesMicro managerial and hierarchical approach Regular long hours is expected by the management without additional pay
    9 people found this helpful
    2.0
    Manager
    Jul 2021
    Less than 1 year in the role, former employee
    Mismanaged organisation poorly leadership
    The good thingswillingness to serve/deliver needs of customer
    The challengesfractured board / executive team
    3.0
    Despatch Officer
    Apr 2021
    3 to 4 years in the role, former employee
    Good company for newcomers but not good salary or career progress for long term
    The good thingsBig Company, good telco products, always busy so job security is there
    The challengesNot equal opportunity for everyone.head office has its own favourite group. Performers dont get recognized very well...
    1.0
    Fibre
    Mar 2021
    An exercise in constant frustrations
    The good thingsSome good smart people, but they have all mostly left.
    The challengesNo specific focus or vision Not taking care of their infrastructure Poor tools and processes Ineffective management
    1.0
    Product and Marketing
    Jan 2021
    Attempting to be a mini-Telstra without the resources or skill.
    The good thingsSpeed things could get to market, internal graphic design and digital buying.
    The challengesA disconnected and fractious leadership who were actively pitted against each other.
    9 people found this helpful
    2.0
    Support Coordinator
    Jan 2021
    Less than 1 year in the role, former employee
    Very bad experience during WFH, Covid-19
    The good thingsLearning New Skills.
    The challengesLack of proper Training ,No Support, Outdated Resources, Quantity vs Quality.
    5.0
    People & Culture
    Dec 2020
    1 to 2 years in the role, current employee
    If you love working in an open and honest team, then Vocus is the place to be.
    The good thingsOpen and inclusive working environment, really live their values and goals!
    The challengesNone, but if there was Management would be open to a discussion.
    1.0
    Engineering Role
    Sep 2020
    1 to 2 years in the role, former employee
    There are some technical individuals, but management system is nightmare.
    The good thingsExperience is good for your resume.
    The challengesNot a mature organization
    8 people found this helpful
    5.0
    Executive Assistant
    Aug 2020
    3 to 4 years in the role, current employee
    Great place to work with awesome people!
    The good thingsWorking with a group of awesome people! All working hard as One Team but also having the flexibility to have a work life balance. I would recommend anyone work here.
    The challengesMultiple systems that have not been properly integrated - but I guess this is a problem in most businesses.
    1.0
    Network Operations Centre Engineer
    Jun 2020
    3 to 4 years in the role, former employee
    A daily exercise of frustration.
    The good thingsThe direct work colleges are fantastic.
    The challengesManagement are absolutely clueless, no idea what they are doing. they make decisions that directly affect your work life without even consulting the team. Low pay, with no penalties for weekend or night work.
    1 person found this helpful
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