Vocus
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    Vocus
    (73 reviews)
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    Company Reviews

    Working at Vocus

    2.873 ratings in total
    5
    15
    4
    12
    3
    10
    2
    12
    1
    24
    69%
    Rate salary as high or average
    41%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(71 ratings)
    Career development
    2.8(71 ratings)
    Benefits & perks
    3.2(69 ratings)
    Management
    2.5(71 ratings)
    Working environment
    3.1(71 ratings)
    Diversity & equal opportunity
    3.4(69 ratings)
    Ratings for Vocus are shared as-is from employees in line with our community guidelines

    reviews

    Showing 11 reviews for All Melbourne VIC
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    1.0
    Customer Service Representative
    Mar 2026
    Melbourne VIC 30001 to 2 years in the role, former employee
    If you’re considering applying here, Don’t do it! The worst workplace of my career
    The good thingsFlexible WFH Structure
    The challengesThe lack of leadership from management was consistently evident and contributed to a poor workplace culture creating a disengaging and frustrating environment. The overall culture was something I was really disappointed with, when starting management made the culture out to be supportive and welcoming yet it was incredibly antisocial and toxic especially from sales teams. Opportunities for progression were extremely limited, with little willingness to support staff development or career growth. Training was also lacking, with managers relying heavily on second-in-charge staff rather than actively developing their teams. There appeared to be a strong focus on protecting managers instead of listening to team members and team leads were repeatedly given chances without improvement which resulted in very low team morale. Customer service teams were also regularly overloaded with work that could have been handled by other teams with little effort of the other teams to assist.
    4 people found this helpful
    1.0
    Customer Service Role
    Mar 2026
    Melbourne VIC 30001 to 2 years in the role, current employee
    Leadership and culture need serious improvement
    The good thingsThe people i have met here.
    The challengesI joined expecting a professional workplace with supportive leadership & a People & Culture team that would ensure fair and confidential processes. Unfortunately, the reality was very different. Gaslighting, gossip, backstabbing & dishonesty from management appeared to be normalised. Ineffective management often seemed more focused on discussing staff negatively behind their backs to team members than actually leading their teams. The handling of employee concerns raised serious questions about confidentiality, fairness and accountability. Rather than acting as an impartial safeguard for staff, People & Culture appeared more aligned with protecting management including misrepresentation & dishonesty. They heavily contribute directly to the same toxic culture. In my 26yr working career, i have never witnessed such unprofessionalism & lack of integrity in a workplace. Anyone considering working here should look very carefully at the workplace culture before accepting a role.
    5 people found this helpful
    1.0
    Customer Service Role
    Feb 2026
    Melbourne VIC 30001 to 2 years in the role, former employee
    Beware: Game of Thrones. You get all the accountability with no job control or livable wage.
    The good thingsThe free cereal, some of the people were nice.
    The challengesThis is a vicious, soul destroying environment. Hostile management, terrible money, terrible changes. Don't be fooled, a tight knit team is code for incestous cult. You will not be valued. Do not being up improvements as they don't care. There is no such thing as disruptive thinking and only the lowest paid are crazy about their customers. Management is busy day drinking.
    3 people found this helpful
    1.0
    Engineer
    Oct 2025
    Melbourne VIC 30003 to 4 years in the role, current employee
    growing pain or crippled forever
    The good things- Some good perks and benefits - Some good people
    The challengesAimless and unfocused management, cost cutting and corning cutting at all the wrong places
    2 people found this helpful
    3.0
    Analyst
    Apr 2025
    Melbourne VIC 3000Less than 1 year in the role, current employee
    A company that in still requiring a lot of maturing in it's operations especially in the energy space. Overall the culture and the people are good, however the work itself can be quite frustrating at times with generally a lack of staff. This means there are a lot more ad hoc activities that need to be completed by individuals.
    The good thingsGreat are generally great and good hybrid working conditions. There is usually fruit in the kitchen, cereals and in general friendly colleagues.
    The challengesA lot of office politics and sometimes a lack of responsibility/accountability from management, lack of solid processes and at times lack of resources meaning you absorb work that is not within your remit and scramble to complete what should be usually done by other roles in other companies.
    1 person found this helpful
    1.0
    Information Technology Analyst
    Mar 2025
    Melbourne VIC 3000Less than 1 year in the role, former employee
    Too many fragile egos in management
    The good thingsGreat people and Hybrid working conditions
    The challengesA lot of office politics and can't say no to working overtime, lack of solid processes, no support from management.
    1 person found this helpful
    5.0
    Network Design Engineer
    Dec 2024
    Melbourne VIC 3000
    Great company to work for!
    The good thingsFriendly and positive teams and company visions are clear to everyone.
    The challengesEverything goes smoothly since I joined the company, no challenges at all.
    1.0
    Employee
    Sep 2024
    Melbourne VIC 3000current employee
    They like to put you down
    The good thingsThe universal drinks tap, nice view from North Sydney VIC office
    The challengesManagement (across Australia) gives all opportunities to their friends not based on skillset or capabilities. Managers not transparent and vindictive especially in People & Culture
    9 people found this helpful
    1.0
    Business Development Manager
    Aug 2024
    Melbourne VIC 3000
    Potential let down by politics and poor management.
    The good thingsCompany is good at building city fibre networks.
    The challengesThe company’s middle management are all conservative males in their 50s who will do anything to keep those below them in lower positions. Politics and actively undermining your colleagues for personal gain is rife across the organisation.
    6 people found this helpful
    1.0
    Marketing Role
    May 2024
    Melbourne VIC 30003 to 4 years in the role, former employee
    Would never recommend anyone I know to work here.
    The good thingsThe Melbourne office is in a central location.
    The challengesWeak & vacillating leadership. No strategy. Weak culture. Not customer centric.
    8 people found this helpful
    1.0
    Operations
    May 2017
    Melbourne VIC 3004
    Great place to work until all the acquisitions started.
    The good thingsMany company perks, a lot of potential.
    The challengesManagement do not listen to the staff on the ground.
    2 people found this helpful
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