Westfund is changing the way Australians see private health insurance.
Westfund is changing the way Australians see private health insurance.
6d ago
6d ago
Company Profile
Company overview
Industry
Insurance
Jobs at Westfund Health Insurance
Based on your search activityat Westfund Health Insurance
Maroochydore, Sunshine Coast QLD
As a Sales and Service Contact Centre Consultant, you will play a key role in delivering exceptional customer service and support to our members.
As a Sales and Service Contact Centre Consultant, you will play a key role in delivering exceptional customer service and support to our members.
6d ago
6d ago
Reviews overview
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Recent reviews
3.0
Customer Service and Sales Consultant
Aug 2023Mackay QLD 47401 to 2 years in the role, former employee
Not just a customer service / sales role; this consultant role encompasses a myriad of administration & finance-related duties. Above average conflict resolution skills are a must for your success.
The good thingsHigher than average rate of pay. 9-5 Mon-Fri only; no weekends / after hours. Supply of a corporate uniform, excluding shoes. Additional perks such as eyewear discounts, gift-cards for performance / loyalty, annual wage increase.
The challengesThe first 6-12 months is a consultant role is very, very challenging.
Regular changes are made to the services / products covered & their payouts; Although consultants are trained in-advance of these changes, it an be difficult to stay a-top of all of every change made, so an exceptional cognitive (and technological) ability is a must for success in the role.
Current legislation prohibits health funds from contributing towards the cost of some everyday medical expenses, such as GP / after hours services, MRIs, PET, CT scans, ultrasounds & xrays. Understandably, this infuriates members, and consultants will often cop harsh criticism over these matters; consultants may find it difficult to shoulder this harsh treatment, time & time again.
2.0
Customer Service
Mar 20213 to 4 years in the role, current employee
Has the potential to be great but is ruined by poor management staff.
The good thingsGood work-life balance, most customers like you which is unusual in private health insurance. Good progression opportunities if you are located in NSW but not elsewhere.
The challengesSystems are outdated and slow, top heavy company with lots of executives but front line and entry level positions are under staffed and struggling to maintain rising work loads. Lots of HR/morale issues company wide.
3.0
Administration Assistant
Mar 20197 to 8 years in the role, former employee
Often very stressful.
The good thingsthe members of the fund
The challengeshigh staff turnover, particularly upper management and executives.
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