Youturn
(87 reviews)
Company Reviews
Working at Youturn
3.087 ratings in total
5
35
4
10
3
0
2
8
1
34
95%
53%
Work/Life balance
3.2(85 ratings)
Career development
3.2(86 ratings)
Benefits & perks
3.4(86 ratings)
Management
3.0(86 ratings)
Working environment
3.1(86 ratings)
Diversity & equal opportunity
3.4(84 ratings)
Reviews
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5.0
Community Engagement Officer
Feb 2026Gawler SA 5118Less than 1 year in the role, current employee
Look no further if you want genuine connection, authenticity, and feelings of safety to be yourself!
The good thingsAuthentic, understanding, knowledgeable, and passionate leadership who go above and beyond to support the needs of the youth we service and their families. An inclusive organisation who promotes a collaborative environment that fosters high employee engagement, psychological safety, and mutual respect.
The challengesI personally have not faced any challenges other than observing the impact that dishonest employees can have on a team and the facilitation of a service. Certainly not a reflection of the organisation, more so evidence of HR fiercely upholding company values, offering (too many) opportunities for individuals yo be successful, and taking inauthentic candidates on face value.
1 person found this helpful
1.0
Team Member
Feb 2026Tewantin QLD 45651 to 2 years in the role, former employee
Meaningful work undermined by inconsistent leadership and limited accountability.
The good thingsI genuinely enjoyed working alongside dedicated frontline staff who are deeply committed to improving outcomes for vulnerable people. The mission of the organisation is meaningful, and the work itself is impactful. There were opportunities to engage in complex, purpose-driven practice and collaborate with external stakeholders across the community sector. Many colleagues demonstrated resilience, compassion, and professionalism in challenging circumstances.
The challengesThe most challenging aspect of my experience was inconsistent leadership and a lack of accountability when concerns were raised. Professional disagreements often escalated rather than being resolved constructively, and there was a noticeable gap between stated organisational values and lived workplace culture. Opportunities for open dialogue, feedback, and reflective supervision were limited, which made it difficult to address issues or foster psychological safety. Greater transparency, clearer communication processes, and stronger alignment between leadership behaviours and organisational values would significantly improve the work environment.
2 people found this helpful
1.0
Mental Health Clinician
Feb 2026Gawler SA 5118Less than 1 year in the role, former employee
Perhaps reconsider this
The good thingsFacilities, clinical supervision, salary, nature of work and the clients.
The challenges Centre management, management style (micromanaged), flexible work arrangements and work life balance as per interview, increase from having only one mental health clinician position funded, upholding company values, communication, compassion , understanding and respect for allied health professionals and their experience.
2 people found this helpful
4.0
Head Office
Dec 2025Nambour QLD 4560Less than 1 year in the role, current employee
So far so (very) good.
The good thingsSince joining YT at the beginning of 2025, I see a real positive culture change, with the newish CEO and new COO. There is now a shared alignment of new values being driven throughout the company, and they are bringing the employees along for the journey. The benefits of working for YT including wellness days and gifted leave days for Christmas is so well received, and the vibe in the head office is really positive and fun.
The challengesIt will take time for the new values and strategy to work its way through the company, so this could be a challenge for some.
3 people found this helpful
5.0
Vocational Supervisor
Nov 2025Port Lincoln SA 5606Less than 1 year in the role, current employee
Positive experience with great culture and growth opportunities
The good thingsWorking here has been a great experience so far. The company have been welcoming and supportive, which makes it easy to settle in and feel part of the organisation. I appreciate the collaborative environment and the trust placed in me to carry out my responsibilities.
The challengesAt present, there haven’t been any significant issues. The only potential challenge is the time difference with the Queensland office, which can sometimes delay communication or require extra planning.
1 person found this helpful
5.0
Centre Manager
Nov 2025Port Lincoln SA 5606Less than 1 year in the role, current employee
New beginnings can be uncertain, but Youturn’s kindness made it the best step I’ve taken.
The good thingsEveryone is very friendly, accommodating and understanding. You are trusted within your role. Lots of opportunities for development within the role.
The challengesGeographically isolated from the main headquarters in QLD being based in SA. However many efforts are made to ensure we remain connected online and opportunities for state based catch-ups with other centres.
1 person found this helpful
5.0
Community Support Worker
Oct 2025Toowoomba QLD 4350Less than 1 year in the role, current employee
My Youturn experience has been one of support, acceptance and inclusiveness.
The good thingsThe support of staff at all levels, the willingness to share helpful insights in making the culture of the workplace a team effort.
The genuine compassion and assistance shown and provided by all staff for those we service, inclusive of internal and external stakeholders and our client's requiring assistance.
The challengesConsolidation of up-to-date information on contacts and supports both local and within the organisation.
1 person found this helpful
5.0
Case Officer
Oct 2025Toowoomba QLD 4350Less than 1 year in the role, current employee
It's my turn at Youturn and I'm sure to stick around to enjoy all the benefits of working here.
The good thingsVery welcoming staff, great not be micromanaged
Great work life balance, super impressed.
The challengesI cant see anything that needs improving just yet, I feel I fit well so no complaints.
1 person found this helpful
5.0
N/A
Oct 2025Nambour QLD 4560Less than 1 year in the role, current employee
Amazing, I can't wait to grow with the company.
The good thingsAmazing work place! Insane benefits, could not recommend them enough! I will never be leaving.
The challengesNothing has come up!
1 person found this helpful
1.0
Manager
Jul 2025Maroochydore QLD 45585 to 6 years in the role, former employee
Youturn remains a poor Organisation to work for.
The good thingsA few select front line workers.
The challengesThis Organisation is built on an entrenched toxic culture, nepotism is rife amongst senior management and HR, suitable candidates are rejected by management with power and control, values are not evidenced within, these behaviors are repeated.
12 people found this helpful
1.0
Support Worker
Jun 2025Toowoomba QLD 43502 to 3 years in the role, former employee
An honest review for a horrendous experience.Youturn Toowoomba is profoundly toxic and overall has a poor culture. The tolerance for unethical and unprofessional behaviour was astounding and when you do speak up on these issues, support and encouragement is promised, however, it either lands you no where or with a target on your back and more issues to deal with on your own. Youturn Toowoomba caused extreme burnout and affected my mental health poorly which I had never experienced in a work environment before commencing work at Youturn. Overall the leadership and ethics are questionable. Whilst Youturn’s value statement is nice I would not say my experience was being listened to understand, nor was it a safe and supportive environment and the relationships with co workers and management was not one you could trust.
The positive things about Youturn Toowoomba is a couple of great workers who genuinely care about the work they do, working with vulnerable people and getting positive outcomes, wellness leave and other benefits and the current CEO genuinely seems to care about changing Youturn culture, though this will take time and a fair bit of work to properly achieve.
8 people found this helpful
5.0
Administration Assistant
May 2025Toowoomba & Darling Downs QLDLess than 1 year in the role, current employee
A great space to work and grow
The good thingsA sense of community within the different agencies of youturn. Continual support both professionally and personally. Great remuneration. Great learning opportunities. Regular company updates and the ability to provide feedback openly and respectfully. Flexible working agreements.
The challengesI personally have not experienced any negatives while working for the company so far
5 people found this helpful
1.0
Support Staff
May 2025Toowoomba QLD 43501 to 2 years in the role, former employee
An experience I try not to think about.
The good thingsSome colleagues and management genuinely care. Unfortunately, those that care don't have the power to change the overall organisation or staff experience.
The challengesSerious concerns regarding conduct of some MH staff. Inappropriate conduct amd concerns when raised were largely ignored or dismised. Culture severely impacted staff morale & MH. If you are able to stick your head in the sand and ignore the problems, this place could work for you.
5 people found this helpful
1.0
Information Technology Technical Specialist
May 2025Sunshine Coast QLD1 to 2 years in the role, former employee
Poor Management - Poor outcomes
The good thingsThe pay is all that's good about this place!
The challengesPoor management- lack of professionalism from the management means good people leave. What's left behind gets elevated to roles they are not qualified for which creates chaos and frustrations due to poorly thought out strategies based on lack of knowledge, don't work here if you value mental health.
4 people found this helpful
1.0
Mental Health Practitioner
Aug 2024Toowoomba & Darling Downs QLD1 to 2 years in the role, former employee
This may not be the ideal workplace for those who are deeply passionate about their work.
The good thingsBenefits and perks. Above average salary.
The challengesMy experience with the organization was challenging due to a high tolerance for unprofessional behavior. Both client and staff feedback were often not given the attention they deserved. The management style shifted from being hands-off to suddenly becoming overly intrusive, which was intended to resolve ongoing issues. Unfortunately, towards the end of my tenure, HR support was minimal, as my departure seemed imminent. These challenges had a significant impact on my mental health and well-being.
6 people found this helpful
CEOThank you for sharing your experience with us.
We appreciate your feedback, and we’re glad to hear that you valued the benefits and salary.
We’re sorry to hear about the challenges you faced. It’s unfortunate that the shift in management style impacted your experience with Youturn.
We want you to know that your feedback is heard, and we are committed to improving the way we support our team.
If you would like to provide further details about your experience, please feel free to connect with me.
Best wishes,
James
30d+ ago
1.0
Support Worker
Aug 2024Toowoomba & Darling Downs QLDcurrent employee
I think it's time to move on.
The good thingsWorking in a new service that could be really great
The challengesAbsent leadership and interstate management. Being asked to write positve reviews when things are not always positive.
5 people found this helpful
CEOThank you for sharing your thoughts. We appreciate your recognition of the potential in new services - it’s something we’re always excited about as well.
We value your feedback regarding management, especially considering the challenges of managing multiple centres across Queensland. and we’re always looking for ways to improve in these areas.
We believe that open and honest communication is key, and it’s important to us that everyone feels heard and supported.
If you would like to provide further details about your experience, please feel free to connect with our People & Performance team ([email protected]) or directly with me.
Best wishes,
James
30d+ ago
5.0
Manager
Jul 2024Sunshine Coast QLD3 to 4 years in the role, current employee
Just do it! Apply! I have really enjoyed my time at Youturn!
The good thingsMaking a difference, one person at a time which is really very fulfilling. The people who work here really care and are passionate about what they do. I love the variety - no two days are the same. Flexible work environment and concern for staff wellbeing is a bonus.
The challengesIts a busy enviroment and juggling several priorities is the norm... so prioritising and good time management is a must.
9 people found this helpful
CEOThank you for taking the time to leave a review. It’s inspiring to hear about your fulfilling experience at Youturn and that you find making a difference so rewarding. We understand that our busy environment and juggling multiple priorities can be challenging, and we are committed to providing the tools and support needed to excel. Your feedback is crucial as we continue to grow our services. If you would like to provide further details about your experience at Youturn, please contact me directly, or our People & Performance Team ([email protected]). Best wishes, James, CEO.
30d+ ago
5.0
Mental Health Clinician
Jul 2024Adelaide SA 50001 to 2 years in the role, current employee
Supported to grow in a professional role with the right amount of challenges.
The good thingsFlexible work, focus on staff wellbeing, young people centered approach in the business, good change management whilst growing services.
The challengesManaging competing demands
10 people found this helpful
CEOWe are grateful for your feedback and appreciate hearing that you feel supported in your professional growth and that you value our flexible work environment and focus on staff wellbeing. We understand that managing competing demands can be challenging, especially as we grow and evolve our services.
Your insights help us to fine-tune our support systems and processes to better handle these challenges. Please feel free to share more of your thoughts with our People and Performance team ([email protected]), or directly with me. All the best, James, CEO.
30d+ ago
5.0
Clinical Care Coordinator
Jul 2024Adelaide SA 50001 to 2 years in the role, current employee
Youturn has been super supportive in finding work life balance as well has been the most understanding that life happens sometimes. The managers have been very transparent since the start and have allowed me to be myself at work.
The good thingsFlexible, understanding, work/life balance, humanistic
The challengesFilling positions - constant growth
9 people found this helpful
CEOWe appreciate your positive feedback. We are glad that your experience has been positive. It’s wonderful to hear that you’ve found Youturn supportive in achieving your work-life balance and that your Manager’s transparency has allowed you to be yourself at work. We recognise that filling positions due to constant growth can be challenging, and we’re committed to finding solutions to ensure our team remains well-supported. If you would like to share more feedback, please contact me directly, or our People & Performance Team ([email protected]). Warm wishes, James, CEO.
30d+ ago
5.0
Administration Role
Jul 2024Adelaide SA 50001 to 2 years in the role, current employee
Best decision I ever made: coming to Youturn
The good thingsGreat team culture and environment for growth
The challengesHave to be able to think on your feet and adapt quickly
9 people found this helpful
CEOThank you for taking the time to leave a review. It’s fantastic to hear that joining Youturn was the best decision you’ve made and that you value our team culture and growth opportunities. We acknowledge that adapting quickly and thinking on your feet can be challenging, and that these skills are crucial in our dynamic environment. Your feedback helps us to understand where we can be providing additional support. If you would like to provide further details about your experience at Youturn, please feel free to connect with our People and Performance team ([email protected]), or directly with me. Best wishes, James, CEO.
30d+ ago
5.0
Clinical Manager
Jul 2024Adelaide SA 50001 to 2 years in the role, current employee
Working here is an amazing experience.
The good thingsYouturn's culture is one of the best I have experienced in my career. Really stable work environment.
The challengesYou probably have to get used to working with interstate offices and the challenges that bring; however, Youturn is always proactive in ensuring staff is always supported.
10 people found this helpful
CEOWe appreciate your positive feedback. It’s wonderful to hear that you value Youturn’s culture and the stability of our work environment. We recognise that working with interstate offices and teams can present challenges, and staying connected as we expand Nationally is important to us. We are committed to ensuring our team members continue to feel supported regardless of location. Please feel free to share more of your thoughts or suggestions with our People & Performance Team ([email protected]) or directly with me. All the best, James, CEO.
30d+ ago
1.0
Coordinator
Jun 2024Caloundra QLD 4551
Consider other organisations.
The good thingsSome colleagues and the vision of the programs intended to be delivered.
The challengesA toxic work culture still remains - middle and upper management politics and nothing ever changes - on repeat, year after year.
8 people found this helpful
CEOThank you for taking the time to leave a review. We’re grateful for your recognition of our programs. We understand that addressing concerns about workplace culture and management is essential for us as we work to improve our internal environment, which in turn enhances our ability to deliver quality services. If you would like to provide further details about your experience, please feel free to connect with our People & Performance team ([email protected]) or directly with me. Best wishes, James, CEO.
30d+ ago
2.0
Case Manager
Feb 2024Tewantin QLD 45653 to 4 years in the role, former employee
Pass this employer.
The good thingsPeer work mates, client and overall program goals.
The challengesManagement with little vision, not prepared to listen to feedback or improvement ideas resulting on continuous and repetitive problems.
HR not supportive, instead use annual leave gifting as a way to win people back.
Unfortunately, overall toxic workplace years in the making.
2 people found this helpful
1.0
Finance and Payroll Assistant
Nov 2023Maroochydore QLD 4558Less than 1 year in the role, former employee
I was initially bit passionate and positive about the new role that I was about to be assigned but then as the day approached, I felt a bit of unclarity in my role. Firstly, having no clear direction, secondly without having a point of reference if required to seek help, thirdly highly toxic work-environment and work politics to make you feel overwhelmed for no reason and Fourthly, endless vicious confusion, and hustle to get the job done without much information from the management.
The good thingsClose to where I live, less commute, Appealing Job description, more importantly, what I was passionate about.
The challengesToxic and unfriendly work culture, unsupportive for new employees for asking unclear queries in a new environment. I would not recommend this to anyone.
4 people found this helpful
4.0
Clinical Manager
Nov 2023Toowoomba QLD 4350Less than 1 year in the role, current employee
Opportunities to expand and learn.
The good thingsOpportunity to suggest ideas.
The challengesCreating a new program.
7 people found this helpful
CEOThank you for recognising the opportunities for idea contribution at Youturn. We understand that navigating the challenges of implementing new programs is a shared journey, and your feedback is crucial in guiding our continuous improvement. We appreciate your commitment as our organisation grows, and would encourage you to provide further details about your experience with our People & Performance team or directly with myself. All the best, James.
30d+ ago
5.0
Worker
Aug 2023Gympie QLD 4570current employee
Awesome work, awesome team
The good thingsAwesome team, super supportive manager, creative flow in roll, professional development, support for progression
The challengesPolicy and procedures can be clarified between orgs
1 person found this helpful
1.0
Worker
Jul 2023Caloundra QLD 4551
Unfortunate that a once well respected community centre 30 years on is now trailing in the community services field.
The good thingsIdeas and programs designed to support clients.
The challengesPoor Inductions, negative culture, managers don't have understanding of programs and risk or understanding of the sector generally. High turnover of CEO, corporate managers and team members.
5 people found this helpful
Acting CEOThank you for sharing your feedback on your experience with Youturn. It’s encouraging to hear your positive note about our meaningful programs and support for our clients. We take the issue of negative culture seriously and we are implementing measures to foster a more supportive and inclusive environment. As we navigate our growth as a National organisation, we’re committed to improving our induction process to ensure a smoother and more comprehensive onboarding experience for new team members. If you would like to provide further details about your experience at Youturn, please feel free to connect with our People and Performance team ([email protected]), or directly with me. Best wishes, James, Acting CEO.
30d+ ago
1.0
Coordinator
Jul 2023Maroochydore QLD 4558current employee
Toxic workplace culture that will be hard to turn around.
The good thingsPrevious work done to support vulnerable communities. Previous colleagues and clients.
The challengesConstant change, uncertain management teams, toxic executive team, 5 CEO's in as many years, staff leaving weekly. It never changes - continual themes on repeat. No matter what feedback is given, the same behavior's continue.
8 people found this helpful
Acting CEOThank you for acknowledging the important work we do to support vulnerable communities – it’s a mission that remains at the heart of everything we do. We realise the challenges that can come with change, especially in leadership, and we’re always striving for stability and continuity in our journey. We take pride in our commitment to improvement based on our team’s input and I am keen to understand more about your experiences to enhance our workspace. Please feel free to reach out to me directly or to contact our People & Performance team [email protected]. James, Acting CEO
30d+ ago
2.0
Coordinator
Jul 2023Maroochydore QLD 45583 to 4 years in the role, former employee
Would like to come back when things improve.
The good thingsUp until a few months ago, Youturn had an amazing workplace culture and I felt that we were all on the same page. However this has taken a large, unexpected dip in recent times.
I believe the management team are doing the best they can to make things better and that everything will eventually get back to normal. Youturn pays way above the industry average and this has always helped to attract good staff.
The challengesSomething happened that has sent Youturn in a difficult direction and it can't go on this way forever. Once it's all back to normal I hope to be able to return to the Youturn we all once loved.
4 people found this helpful
Acting CEOThank you for sharing your insights. We’re grateful for your recognition of our competitive pay and trust in our management.
I understand that the dynamic nature of work environments can sometimes lead to shifts in culture and operations. Please know that our team is committed to ensuring Youturn remains a fulfilling and rewarding place to work, and any changes are being thoroughly assessed. Your input is valuable to us and we’d like to hear more about your concerns. I encourage you to reach out to our People & Performance team or directly to me. By gaining insights from those who know Youturn best, our current and past employees, we can work on navigating our direction for the better. All the best, James
30d+ ago
5.0
Manager
Jul 2023Maroochydore QLD 4558
The best place to work
The good thingsWorkplace culture is next level, supportive and empowering managers. Career progression opportunities in abundance.
The challengesNo cons in relation to working for Youturn
7 people found this helpful
Acting CEOWow, we’re absolutely thrilled to read your feedback about the positive work culture, supportive management, and opportunities for career progression at Youturn. It sounds like you’ve had a great journey with us and that makes us extremely happy.
If there are any concerns or further suggestions, you’d like to share, whether they are minor or significant, we’d love to hear them. Feel free to reach out to our People & Performance team [email protected] or directly to me. We believe in keeping the lines of communication open to make Youturn even better for everyone. All the best, James
30d+ ago