TAFE Digital
TAFE Digital
*Combined student rating of this institution's courses
(From 54 student reviews)
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Certificate II in Retail Services


Course description



1 yr

Study mode



Next start date



  • Develop the basic skills to enable you to work effectively in a retail store with the Certificate II in Retail Services (SIR20216)
  • Prepare to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores & quick service restaurants
  • No experience needed to get started

Campus options

1 campus available

CampusStudy modeDurationNext start date

Online (self paced)

1 yr


Course details

Entry requirements


Next start date
1 yr
Study mode
Education institution
TAFE Digital (RTO 90003)
The course price can vary depending on a few factors. To find out more, contact the course provider.
Payment options

Course content

  • SIRXIND001 - Work effectively in a service environment
  • SIRXCEG001 - Engage the customer
  • SIRXRSK001 - Identify and respond to security risks
  • SIRXSLS002 - Follow point-of-sale procedures
  • SIRXIND002 - Organise and maintain the store environment
  • SIRXIND003 - Organise personal work requirements
  • SIRXIND004 - Plan a career in the retail industry
  • SIRXCOM001 - Communicate in the workplace to support team and customer outcomes
  • SIRXPDK001 - Advise on products and services
  • SIRRINV001 - Receive and handle retail stock
  • BSBWOR204 - Use business technology
  • SIRXWHS002 - Contribute to workplace health and safety

Student reviews of Sales and Marketing courses

Student reviews of TAFE Digital courses
Fewer than 5 reviews
Student review published May 2018
CourseDiploma of Property Services (Agency Management)
Completion date2017
Study modeOnline
This was a great course! There’s only a couple of issues, occasionally feedback wasn’t very good with some units and I wasn’t aware of how difficult an industry it can be to get into with no physical experience.
Student review published May 2018
CourseCertificate IV in Property Services (Operations)
Completion date2013
Study modeOnline
The course was heavily real estate based and not strata. The material studied was therefore not really relevant to the strata industry. The course was easy enough to complete online and support for coursework available is excellent.
View all reviews for Sales and Marketing from this institution
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What you’ll learn

Become trained in:

  • Following store procedures
  • Assisting customers
  • Keeping the store neat and tidy
  • Keeping the stock safe and secure

Career insights

Explore roles related to this qualification

Source: Based on jobs advertised on SEEK
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Nationally recognised - meets Australian Qualifications Framework standards.

Nationally Recognised TrainingAustralian Qualifications Framework
Nationally Recognised Qualification

Support and delivery

When you study online with TAFE Digital, you can:

  • Study from anywhere, when it suits you best.
  • Graduate with the identical qualification as an on-campus student.
  • Get comprehensive support from teachers via phone and email.
  • Access course materials online.
  • Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.

TAFE Digital's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.

Find out more about this course

TAFE Digital

Certificate II in Retail Services

Submit an enquiry direct to TAFE Digital.