This qualification is part of the Tourism, Travel and Hospitality Training Package. It reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. It provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafes, and coffee shops and allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.
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