SEEK Learning Pty Ltd (ACN 084 202 719) ("SEEK Learning Australia") recognises the importance of your privacy and is committed to protecting any personal information we collect about you in accordance with the Australian Privacy Principles.
Together with SEEK Business Pty Ltd (ACN 122 162 029) ("SEEK Business"), SEEK Learning Australia is a wholly owned subsidiary of SEEK Limited (ACN 080 075 314) ("SEEK"). In this Statement, references to "SEEK Learning Australia", "we", "us", "our" include references to SEEK, SEEK Learning Australia and SEEK Business. For the purposes of this Privacy Statement, the word "you" includes website visitors and consumers of SEEK Learning Australia products and services.
The purpose of this Privacy Statement is to inform you about:
This Privacy Statement applies to any personal information you provide to us:
In addition to collecting personal information directly from you, we may also obtain personal information about you from third party sources such as our course providers and other third party service providers.
Where you utilise our services in order to enrol in a course and your enrolment in that course is facilitated via a contract between your employer, an insurance company, or other organisation that is funding the cost of your course (the "Course Funder"), and you have consented to the course provider disclosing details of your course progress, results and other information to us for the purpose of transmission to the Course Funder, then on receipt of such information from the course provider we will disclose that information to your Course Funder.
Failure by you to provide personal information when requested by SEEK Learning Australia may mean that we are unable to provide certain services and products to you.
SEEK Learning gathers two types of information about you, namely:
The type of information that SEEK Learning Australia collects about you is dependent on how you use the services offered on our website and the products you are interested in purchasing through SEEK Learning Australia.
Generally, SEEK Learning Australia does not collect 'sensitive information' about you. Sensitive information includes (but is not limited to) information about your race or ethnic origin, your religion, your medical history and your sexual orientation. SEEK Learning Australia will only collect sensitive information about you in the event that it is necessary for the purpose of providing you with a product or service. In such circumstances, SEEK Learning Australia will only collect sensitive information with your consent or unless we are required by law to collect such information from you.
SEEK Learning Australia collects non-personal information in aggregate form to track data such as the total number of visits to our website, the number of visits to specific areas of our website and the domain names of our website visitors' internet service providers.
We use this information, which remains in aggregate/ non-personalised form, to understand how our website visitors use our website so that we can constantly improve and enhance our services. We may also share this information with our course providers and other third party contractors for the purpose of providing you with optimal education and/or online career management services.
In order to better understand our users, SEEK Learning Australia utilises third party measurement companies to assess website and mobile traffic. A tracking code is used to collect the following information on the usage of the website:
This aggregate, non-personal information is collated and provided to SEEK Learning Australia to assist in analysing the usage of the website. This data is also accessible by media organisations and research companies, for the purpose of conducting industry comparisons with other Internet websites.
SEEK Learning Australia's web servers provide us with your IP address. This assists us in the diagnosis of problems and support issues with our services and enables us to monitor the use of our Site, including the monitoring of the location of our users.
SEEK Learning Australia uses 'cookies' and 'applets' in its website systems. These enable you to use all the services on our website. You are able to disable cookies and applets via your computer's web browser however this may restrict access to some web pages and services within the SEEK Learning Australia website and will prevent us from being able to tailor advertisements to your browsing preferences.
SEEK Learning Australia uses a lookup service to assess your general location (city and country) when you submit an enquiry via our website. This is done to allow us to best service your needs.
SEEK Learning Australia may collect personal information about you when you visit our website, when you elect to use our online services, when you enter into a contract with SEEK Learning Australia and when you deal with SEEK Learning Australia over the telephone or correspond with SEEK Learning Australia via facsimile, letter or email or any other mode of communication. When we speak to you over the phone we may record the calls for training, verification and quality assurance purposes. Any Personal Information collected on those calls is used in accordance with this Privacy Statement.
SEEK Learning Australia may also collect personal information about you from our related bodies corporate (as that term is defined in the Corporations Act 2001 (Cth) ("related parties")., course providers and other third party service providers where you have consented to those parties sharing your Personal Information with us
SEEK Learning Australia may use your personal information (including through automated processes applying algorithms) for one or more of the following purposes:
In certain circumstances SEEK Learning Australia may disclose your personal information to third parties as follows:
We may also disclose your information to third party contractors who perform services for us in the delivery of our services to you. In these circumstances, we will only provide your information to those third parties for that purpose and no other. In some circumstances this transfer may be to businesses outside Australia including in New Zealand, United States of America and India.
Where your personal information is passed on to a course provider or a third party, SEEK Learning Australia takes reasonable steps to ensure that these individuals and/or organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. Where information is transferred outside of Australia we believe that the recipients of such information are subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are similar in all material respects to the Australian Privacy Principles (and where appropriate the GDPR (as defined below)).
Other than as outlined above, SEEK Learning Australia will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law, or necessary to investigate suspected unlawful activity.
Upon your request, SEEK Learning Australia will provide you with access to your personal information unless there is an exception which applies under the Australian Privacy Principles. If we deny such access, we will tell you why.
SEEK Learning Australia may recover any reasonable costs incurred in providing you access to the requested information. To request access to your personal information, please contact SEEK Learning Australia using one of the contact options provided in paragraph 13 of this Privacy Statement.
SEEK Learning Australia strives to ensure that the information we hold about you is accurate, complete and up-to-date at all times.
If the personal information we hold about you is inaccurate, incomplete, or no longer up-to-date, or you wish for your details to be removed from the website, please contact us at [email protected] so that we may take reasonable steps to address this and/or discuss alternative options with you.
SEEK Learning Australia takes reasonable steps to protect the security of your personal information in accordance with this Privacy Statement.
SEEK Learning Australia regularly reviews and implements new security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
Whilst SEEK Learning Australia strives to protect such information, we cannot ensure or provide any warranties in respect of the security of any information you transmit to us or obtain from our online products or services. Accordingly, use of the SEEK Learning Australia website is at your own risk.
Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
The SEEK Learning Australia website contains links to other websites. Please note that these links are intended for your convenience only.
Links to third party websites do not constitute endorsement, sponsorship or approval by SEEK Learning Australia of the content, policies or practices of those third party websites.
If you have any concerns regarding your privacy when visiting a linked third party, you should ensure that you check the privacy statement/policies of those websites.
SEEK Learning Australia will take reasonable steps to destroy or de-identify any personal information and Personal Data (as defined below) collected about you once the information is no longer required for the purposes for which it was collected or as authorized or required by law, or upon receipt of a request from you to delete that information.
From time to time, SEEK Learning Australia may make changes to this Privacy Statement. Accordingly, we encourage you to periodically review this statement to remain informed about how we collect and protect your personal information.
Your continued use of the SEEK Learning Australia website constitutes your acceptance of the collection, use and disclosure of your personal information to the extent outlined in this Privacy Statement as amended from time to time.
For further information about the protection of your privacy, please visit the Office of the Australian Information Commissioner's website at http://www.oaic.gov.au.
SEEK Learning Australia welcomes ideas and feedback about all aspects of the SEEK Learning Australia website. SEEK Learning Australia stores feedback that users send to us. This feedback may be used to administer and refine the services we provide and may be shared with SEEK Learning Australia partners either in aggregate form or with specific identifying characteristics removed.
If you have any complaints about our dealings with your personal information including any breaches by us of any Australian Privacy Principles or any questions regarding this Privacy Statement you are able to submit that complaint or query by contacting us at [email protected] or by telephone or post using the methods detailed in the "Contact Us" paragraph below.
Any complaints received by us will be referred for prompt investigation by our compliance team and a written response will be provided to you as soon as possible.
For the purpose of this statement:
If you are a resident of the European Union for the purposes of the GDPR, then in addition to what is set out above, the following applies to you.
SEEK Learning Australia is a data controller and processor for the purposes of the GDPR and by your consenting to this Privacy Statement SEEK Learning Australia is able to processes your Personal Data in accordance with this Privacy Statement. Our contact details are set out in the "Contact Us" paragraph below.
In providing its services to you, SEEK Learning Australia may make use of a number of automated processes using your Personal Data and your activity on our website as tracked by us, in order to provide more tailored and relevant services to you.
SEEK Learning Australia may also use such data in automated processes aimed at providing more tailored and relevant services to course providers listed on the website.
In addition to your rights set out above, you may:
You may request that from us by contacting us using any of the methods set out in the "Contact Us" paragraph below.
Should you have any concerns in relation to SEEK Learning Australia's collection and/or processing of your Personal Data, then in addition to the process set out in the "Feedback and Complaints" section above (including the right to complain to the Office of the Australian Information Commissioner), you have the right to complain to a supervisory authority (within the meaning of the GDPR).
Our representative for the purposes of the GDPR is set out below:
MCF Legal Technology Solutions Limited Riverside One Sir John Rogerson's Quay Dublin 2 IRELAND
If you have questions about this Privacy Statement please contact us using the details provided below:
|Phone:||1300 658 700|
|Post:||User Help Desk
Level 6, 541
St Kilda Road
Melbourne VIC 3004