Appointment Setter

Tasks and duties

• Creating interest in goods and services and seeking a sale or agreement to a sales appointment.
• Working from scripts and lists of contacts to promote goods and services by telephone.
• Arranging processing and despatch of product samples, information kits and brochures to customers.
• Recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer.
• Reporting issues raised by contacts to managers.
• Maintaining statistics of calls made and successes achieved.
• Submitting periodic reports on telemarketing activities and results.
• Receiving calls and providing information and basic customer support.