What's it like to be a Front Office Manager?
A Front Office Manager is a senior administrative person responsible for ensuring that the day-to-day operations of an organisation or business run efficiently.
Tasks and duties
- Lead and supervise a team of administrative and clerical staff members to ensure a professional working environment and high level of customer service is provided.
- Allocate and manage budgets and resources in partnership with higher management staff members.
- Review and update processes, including office systems, customer complaints and record keeping arrangements.
Front Office Managers are usually individuals who can provide a high level of customer service in addition to having strong team management skills.
Organisations that commonly employ Front Office Managers include hotels, resorts, hospitals, educational institutions, government bodies and restaurants.
What can I earn as a Front Office Manager?
Latest Front Office Manager jobs on SEEK
How to become a Front Office Manager
- Once you have some work experience and/or qualifications (such as a Certificate III in Business Administration (BSB30415) or Certificate IV in Business Administration (BSB40120), undertake a Diploma of Business (Operations) (BSB50120) to learn how to successfully manage an office, while also gaining an understanding of business operations.
- Front office managers can further their careers by undertaking additional study, such as a Bachelor of Business (Business Administration) or a Bachelor of Business (Management). Advanced career pathways include human resources officer, executive assistant or operations manager.
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This degree provides you with key business and leadership skills and knowledge.