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Front Office Manager

Coordinate and manage the day-to-day operations of a business.

What's it like to be a Front Office Manager?

A Front Office Manager is a senior administrative person responsible for ensuring that the day-to-day operations of an organisation or business run efficiently.

Front Office Manager

Tasks and duties

  • Lead and supervise a team of administrative and clerical staff members to ensure a professional working environment and high level of customer service is provided.
  • Allocate and manage budgets and resources in partnership with higher management staff members.
  • Review and update processes, including office systems, customer complaints and record keeping arrangements.
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Front Office Managers are usually individuals who can provide a high level of customer service in addition to having strong team management skills.

Organisations that commonly employ Front Office Managers include hotels, resorts, hospitals, educational institutions, government bodies and restaurants.

What can I earn as a Front Office Manager?

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Latest Front Office Manager jobs on SEEK

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Source: Full time annual package based on job ad data.

How to become a Front Office Manager


SEEK Learning
There are several ways to become a Front Office Manager in Australia, but the most common way is to gain work experience in an administrative role, and to supplement this with a qualification in business or management.

  1. Once you have some work experience and/or qualifications (such as a Certificate III in Business Administration (BSB30415) or Certificate IV in Business Administration (BSB40120), undertake a Diploma of Business (Operations) (BSB50120) to learn how to successfully manage an office, while also gaining an understanding of business operations.
  2. Front office managers can further their careers by undertaking additional study, such as a Bachelor of Business (Business Administration) or a Bachelor of Business (Management). Advanced career pathways include human resources officer, executive assistant or operations manager.

Explore related qualifications

SEEK users who have worked as a Front Office Manager have studied these qualifications.

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Certificate III in Business Administration

This qualification provides you with the skills and knowledge to complete a range of administrative roles across a range of contexts.
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Certificate III in Business Administration provider logo
Certificate III in Business Administration provider logo
Certificate III in Business Administration provider logo

Diploma of Business Administration

This qualification prepares you to work in various administrative roles including as an administration manager or office manager.
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Diploma of Business Administration provider logo
Diploma of Business Administration provider logo
Diploma of Business Administration provider logo

Bachelor of Business (Business Administration)

This degree provides you with key business and leadership skills and knowledge.

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Bachelor of Business (Business Administration) provider logo
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Source: SEEK job ads and SEEK Profile data

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Job market trends for Front Office Managers
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Job opportunities

Front Office Manager jobs on SEEK
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Jobs on SEEK right now
Source: SEEK
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Source: SEEK job ads and SEEK Role Reviews

Latest Front Office Manager reviews

Latest reviews from 19 Front Office Managers surveyed on SEEK
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Positive
Negative
May 2021
Front Office management is fulfilling and rewarding, but challenging.
Reviewer's Qualification
Bachelor of Business
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
Revenue Management
The good things
Being able to provide a service or experience which far exceeds a guests expectation is the ultimate reward. From the initial point of contact with a guest, making the reservation, check-in process, t...
The challenges
Many obstacles are faced in Front Office management and hotels as a whole. From guest complaints, staff shortages, to financial expectations of a property. In order to overcome these obstacles, forwar...
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Oct 2018
Being a Front Office Manager has been one of the most rewarding roles I have held.
Reviewer's Qualification
Completed High School (Year 12)
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
Staff management
The good things
Being a Front Office Manager is an incredibly rewarding career. The skills you will learn in this role will enable you to thrive in any situation and should you wish to use this role as a stepping sto...
The challenges
Being a Front Office Manager is firstly about people management. If you can balance your staff they will look after your business. In this role you will experience challenges which will test you and n...
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Source: SEEK Role Reviews