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Service Manager

Provide customers with a great experience and manage a team of staff.

What's it like to be a Service Manager?

A Service Manager is employed by an organisation to manage their customer relations and after–sales experience. They manage teams of people and are responsible for setting and maintaining customer satisfaction standards, as well as providing a productive and motivated working environment.

Service Manager

Tasks and duties

  • Developing and reviewing customer service standards, procedures and policies.
  • Managing service staff to ensure desired customer satisfaction levels are met.
  • Working in call centres (where applicable).
  • Providing direction, feedback and performance reviews to staff.
  • Responding to customer enquiries over the phone, via email, and in person.
  • Liaising with other managers and staff members to determine correct response to issues.
  • Keeping records of customer interactions with details of actions taken.
  • Generating sales leads and building and sustaining positive business relationships.
  • Distributing promotional materials.
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Service Managers are strong communicators and adept problem solvers. They attend to customer enquiries over the phone, in person or via email; they may also generate sales leads for the organisation. They work for organisations in a broad range of industries.

What can I earn as a Service Manager?

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Latest Service Manager jobs on SEEK

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Source: Full time annual package based on job ad data.

How to become a Service Manager


SEEK Learning
There are no formal prerequisites to become a Service Manager, although a relevant qualification may be an advantage.

  1. Consider completing a qualification such as the Certificate III in Customer Engagement (BSB30215).
  2. Attain an entry level role in an industry of your choosing to build your relevant experience.
  3. Build your proficiency in using office computer software such as word processors and spreadsheets.

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Bachelor of Arts

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Job market trends for Service Managers
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Job opportunities

Service Manager jobs on SEEK
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Jobs on SEEK right now
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Source: SEEK job ads and SEEK Role Reviews

Latest Service Manager reviews

Latest reviews from 50 Service Managers surveyed on SEEK
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Positive
Negative
May 2021
Constant challenges but rewarding all the same
Reviewer's Qualification
Certificate III in Automotive Specialist
Experience
5 – 9 years
Organisation size
Small (1-19 employees)
Specialisation
Automotive
The good things
Being a Service Manager is all about people management and your ability to work under pressure. You need to set standards and create a passionate team culture before you can focus on performance. Once...
The challenges
A service manager’s role in the Automotive industry is challenging. It’s difficult to recruit quality candidates and retain staff due to long hours and meeting customers high expectations and the comp...
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Nov 2018
Being a service manager is challenging but I wouldn’t change it for the world! Love what I do!
Reviewer's Qualification
Bachelor of Business
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
Electronic security
The good things
Being a service manager within electronic security can be quite challenging, however every day is a different day, definitely keeps you on your toes with the variety of tasks and issues faced. Having ...
The challenges
Escalations difficult customers, technicians with little experience however sell themselves and unable to perform.
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Source: SEEK Role Reviews