Employees at 1834 Hospitality noted that working with the company provided experience in handling difficult situations and recognised that the properties have potential for growth with proper investment and support.
However, there are several potential challenges. Upper management has been described as inconsistent, with a tendency towards micromanagement and limited trust in on-site managers. Employees indicated limited support from head office, with decisions requiring extensive justification. Wage and staff cost pressures have created stress, with a focus on short-term financial outcomes. Staff noted that properties require investment in refurbishment to support business growth. Some employees mentioned that promised incentives were not always honoured, and that duty of care and team wellbeing could be better prioritised, with changes affecting staff morale and retention.