Company Profile

Employees appreciate the supportive and friendly colleagues at RACQ, noting the professionalism and collaborative team culture across the organisation. The flexible working arrangements, including work from home options and schedule flexibility, are highly valued, along with the on-site café and facilities. Training programmes are comprehensive with continuous development opportunities, and pay and benefits are competitive, including staff discounts and free parking. Many employees find satisfaction in the member-focused nature of the work, helping people during their time of need with variety in daily tasks.

However, there are some potential challenges, such as management support and communication varying across departments, with some employees noting differences in availability and leadership styles. Frequent organisational restructures can make it difficult to implement lasting changes and maintain role clarity. Some employees have experienced limited career progression opportunities, and the workload can be demanding, particularly in contact centre and claims roles with high call volumes. Roster arrangements in operational roles can present work-life balance challenges, and staff turnover is noted in certain areas of the business.