Employees value the flexibility to work from home, which positively impacts work/life balance and family life. Many appreciate the supportive, collaborative team culture and the meaningful nature of the work, knowing they are making a real difference to individuals and communities. Staff also value the autonomy and trust given to manage their work independently, along with opportunities for career growth and development and access to training and professional development resources.
However, there are some potential challenges, such as communication from upper management needing to be more open and consistent with clearer direction. The fast pace of growth and change can be overwhelming at times as the organisation evolves. Some employees have noted that technology and documentation systems can be slow and clunky, and workload can be demanding with expectations around KPIs in a busy healthcare environment. Working from home, whilst valued, can mean fewer opportunities for in-person team connection, and some staff have mentioned that pay and leave policies could be improved.