This toxic and unsafe workplace not only ignored staff safety and pushed unrealistic KPIs but impacted my mental health so severely I couldn’t return to work for over a year—I'm still dealing with PTSD from the way I was treated and regret not taking it further!The good thingsWhile helping people into work was genuinely rewarding, it was a harmful and toxic environment that prioritised numbers over the people doing the work. It left many staff burnt out, unsupported, and deeply disillusioned. I would not recommend this workplace to anyone
The challengesToxic workplace with unrealistic KPIs, constant micro-management, and no staff support. Safety concerns were ignored — duress alarms were denied to avoid upsetting violent clients. Staff wellbeing was never prioritised. Burnout was high. A deeply unsafe and demoralising environment.