atWork Australia
Write a review
    atWork Australia
    (112 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at atWork Australia

    2.8112 ratings in total
    5
    33
    4
    15
    3
    7
    2
    11
    1
    46
    72%
    Rate salary as high or average
    46%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(112 ratings)
    Career development
    2.8(112 ratings)
    Benefits & perks
    2.7(112 ratings)
    Management
    2.7(111 ratings)
    Working environment
    2.9(112 ratings)
    Diversity & equal opportunity
    3.1(111 ratings)
    Ratings for atWork Australia are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 112 reviews sorted by most recent
    Sort by
    most recent
    1.0
    JobCoach
    Mar 2026
    Launceston & North East TASLess than 1 year in the role, former employee
    Big mistake taking this position, huge!
    The good thingsOnboarding was fantastic - such a shame there was very little Mentoring and Shadowing to back it up, to confidently put it all into practice.
    The challengesLack of respectful communication, keyboard warriors rather than face to face conversations, office gossip, staff betting on how long it would take for a new staffer to quit, so much money spent on alcohol, food, snacks, and gifts/incentives to Staff, at 16 weeks into the job my training/equipment had still not been fully provided - I was told "it is what it is"!. Having to take equipment home with you all the time and the demands about the safety of such. The VALUES are for the clients and not shown to some staff to any degree at all. The expectations of staff are totally over the top. 4 staff left in 2 weeks!
    2 people found this helpful
    5.0
    Disability Employment Consultant
    Mar 2026
    Morwell VIC 38401 to 2 years in the role, current employee
    This isn’t a job for people who don’t care about people, you are looking after peoples lives.
    The good thingsSupportive management, great colleagues and a good environment all together
    The challengesThe training for new employees is a bit all over the place.
    1 person found this helpful
    5.0
    Job Coach
    Feb 2026
    Gawler SA 5118Less than 1 year in the role, current employee
    One of the most rewarding roles that I have done.
    The good thingsOur initial on boarding was amazing, love my teammates. Our service manager is just the best.
    The challengesThe next steps in our training could be more available.
    1 person found this helpful
    5.0
    Recruitment Business Partner
    Feb 2026
    Dandenong VIC 3175Less than 1 year in the role, current employee
    In my short time with the business the experience has been extremely positive
    The good thingsExcellent onboarding Structured training Warm and collaborative environment Tools of the trade
    The challengesParking at some offices can be a challenge, however thats no different to any other business in certain areas.
    2.0
    Job Coach
    Dec 2025
    Sydney NSW 2000Less than 1 year in the role, current employee
    Unpleasant but manageable
    The good thingsLocated in Sydney Greater West: Work colleagues in the office I am currently situated at make the workplace environment great.
    The challengesLike many have mentioned, unrealistic KPI's, high turnover and hiring people with little/no experience in senior roles. Salary is very low, workload is demanding.
    2 people found this helpful
    2.0
    Job Coach
    Dec 2025
    Launceston TAS 72502 to 3 years in the role, former employee
    Avoid this company like the plague.
    The good thingsGreat colleagues and supportive service manager.
    The challengesUnrealistic KPI's, narcissistic regional manager, a company that prides themselves on values however does not uphold a single one, no opportunity for career growth, lack of training, grossly underpaid and overworked.
    3 people found this helpful
    1.0
    Job Coach
    Nov 2025
    Wollongong NSW 2500Less than 1 year in the role, former employee
    THE WORSE COMPANY TO WORK FOR. I DO NOT RECOMMEND ATWORK AUSTRALIA TO ANYONE
    The good thingsWorking alongside some great colleagues
    The challengesNo support from Management both ground and upper. Being micro managed in the worse way and be littled at every corner. My mental health has taken such a toll that I am having to seek professional help because I have been told by doctor I am suffering from PTSD. I came into this roll as a healthy professional only to leave traumatised by the treatment from Management. atWork is NOT who they say they are, they are definitely NOT client focused, they are a number and $$$ driven company. Staff are their soldiers through and through.
    8 people found this helpful
    1.0
    Job Coach
    Oct 2025
    Albany WA 6330Less than 1 year in the role, former employee
    Incredibly rude work environment.
    The good thingsNothing at all. Toxic workplace full of hypocrisy.
    The challengesThe impossible monthly targets. Disrespect toward staff by regional manager. Hypocrisy and double talk.
    3 people found this helpful
    1.0
    Job Coach
    Oct 2025
    Adelaide SA 50002 to 3 years in the role, former employee
    I'm genuinely relieved to have moved on. It was the right decision, and I feel much better being out
    The good thingsSome coworkers and clients
    The challengesNo annual pay increases are provided. Staff must advocate for a pay rise by justifying their value to management, who then determine eligibility. This process is inconsistent and lacks transparency. Employees with extensive experience are earning the same as new starters with no prior experience. Key Performance Indicators (KPIs) are set at levels that are often unattainable. While bonuses are technically available for meeting KPIs, the targets are unrealistic. Role changes within the organisation are lateral rather than promotional, meaning staff do not receive a pay increase when changing positions. Staff feel undervalued. Length of service is not meaningfully recognised; anniversary acknowledgements are limited to gift cards or time off, rather than tangible rewards or career progression.
    1 person found this helpful
    1.0
    Job Coach
    Oct 2025
    Dapto NSW 2530Less than 1 year in the role, former employee
    Toxic work environment
    The good thingsThe rare client that wants to work
    The challengesToxic environment with cliques. Passive aggressive co workers who undermine you even though they are on the same wage. Idiotic managers who have no idea
    2 people found this helpful
    1.0
    Job Coach
    Oct 2025
    Albany WA 6330Less than 1 year in the role, former employee
    New regional manager was horrible.
    The good thingsMy direct manager was amazing. My team were awesome. The clients that wanted help were great.
    The challengesKPIs unachievable when the clients don’t really care. Upper management never happy with anything we do. The new regional manager was awful. Drove most of my team to leave.
    3 people found this helpful
    2.0
    Manager
    Sep 2025
    Sydney NSW 20006 to 7 years in the role, current employee
    Team work makes the dream work
    The good thingsThe team culture is everything! Front-line staff work with heart and are amazing.
    The challengesUpper management and the cut throat approaches could be improved. You will pour everything into this company and not be acknowledged for it.
    3 people found this helpful
    1.0
    Job Coach
    Sep 2025
    Northam WA 64013 to 4 years in the role, current employee
    top Management are a bit interesting with the way they request a manager to resign (after they score the company a two year contract) due to said manager living too far. They also made an interesting choice to hire her replacement who lives 15 minutes down the road (still two hours away, down the road from the previous manager not the region). since the original manager has resigned the values they claim to live by have gone down the drain. its a continuous cycle of staff and that kind of energy happens all the time.
    The good thingsI loved speaking with the clients and helping them to progress.
    The challengesKPIs' are unachievable, metaphor; you would run and run up to the hurdle (KPI) Just as you got to the hurdle they would move it back to something harder and once you were so close to achieving it again they would continue to move it back. While working for this company I feel I was highly supported and encouraged but if I was to slip and not have a good week; all the support and encouragement was not provided.
    6 people found this helpful
    1.0
    Job Coach
    Sep 2025
    Launceston TAS 7250Less than 1 year in the role, former employee
    Unrealistic targets expected while paying ridiculously low wages.
    The good thingsSome amazing staff that are undervalued, genuinely helping clients.
    The challengesUnrealistic targets, no support, toxic environment, bad management, terrible pay, no career opportunities, bad behaviour and poor work ethics are a must for employment here.
    5 people found this helpful
    1.0
    Job Coach
    Jul 2025
    Sydney NSW 2000Less than 1 year in the role, former employee
    They are always hiring, and I quickly found out why. I would not recommend this role to anyone who values their mental health.
    The good thingsColleagues were helpful.
    The challengesThe most stressful job I have ever had! Impossible KPI's, rushed training and dealing with angry clients.
    6 people found this helpful
    1.0
    Job Coach
    Jun 2025
    Penrith NSW 2750Less than 1 year in the role, former employee
    Staff turnover is ridiculous, which tells you everything.
    The good thingsAs a Job Coach, I came in wanting to help people—but ended up in a high-stress environment where management routinely failed to support or protect staff. Bulying from clients or coworkers? Swept under the rug. Burnout? Ignored. You’re expected to just keep going.
    The challengesBeing a Job Coach here was an exercise in daily frustration. You're sold the idea that you're making a difference in clients' lives, but in reality, you're just pushed to hit impossible KPI's.
    10 people found this helpful
    1.0
    Job Coach
    Jun 2025
    Liverpool NSW 2170Less than 1 year in the role, former employee
    The burnout rate was high, and it felt like a revolving door of job coaches coming and going. Ultimately, this is not a place I would recommend to anyone looking for meaningful, sustainable work in employment services.
    The good thingsSupportive colleagues.
    The challengesCaseloads were unreasonably high, with minimal resources or time allocated to actually help clients. Upper management were only focused on hitting KPIs rather than delivering quality outcomes for job seekers.
    9 people found this helpful
    1.0
    Job Coach
    Jun 2025
    Wollongong NSW 2500Less than 1 year in the role, former employee
    This role had a severe and lasting impact on my mental health. It has taken a year of counselling and working in a good supportive role to recover. I was hired into my current role because my employer was aware of the reputation of atWork and had previously hired others who had left the organisation.
    The good thingsFriendly colleagues. It was fairly easy to find another job as local companies understood my reason for leaving atWork.
    The challengesWorking with vulnerable clients can be emotionally draining. The expectations placed on job coaches were completely disconnected from the realities of the clients we were supposed to support. Impossible KPI's.
    8 people found this helpful
    1.0
    Job Coach
    May 2025
    Perth WA 60001 to 2 years in the role, former employee
    This toxic and unsafe workplace not only ignored staff safety and pushed unrealistic KPIs but impacted my mental health so severely I couldn’t return to work for over a year—I'm still dealing with PTSD from the way I was treated and regret not taking it further!
    The good thingsWhile helping people into work was genuinely rewarding, it was a harmful and toxic environment that prioritised numbers over the people doing the work. It left many staff burnt out, unsupported, and deeply disillusioned. I would not recommend this workplace to anyone
    The challengesToxic workplace with unrealistic KPIs, constant micro-management, and no staff support. Safety concerns were ignored — duress alarms were denied to avoid upsetting violent clients. Staff wellbeing was never prioritised. Burnout was high. A deeply unsafe and demoralising environment.
    10 people found this helpful
    5.0
    Job Coach
    May 2025
    Wollongong NSW 25007 to 8 years in the role, current employee
    Supportive and genuine workplace that allows you to help and support your clients
    The good thingsYou truely get to help people and make a change to their lives. The support from work mates and direct managers is genuine and honest.
    The challengesThe job is challenging where there are lots of moving parts, systems, admin, processes, KPI’s. You have to put effort in everyday and be ready to pivot or change direction when required. That’s not to everyone’s liking.
    1 person found this helpful
    1.0
    Call Centre Operator
    Apr 2025
    Sydney NSW 20002 to 3 years in the role, former employee
    Do not apply for any of their roles if you value your physical and mental well being.
    The good thingsWorking along with staff and other teams on location.
    The challengesNo formal training only modules, poor pay & poor support structure for staff mental health, timed toilet breaks, unachievable KPIs, no recourse for false complaints from clients, culture of blame from senior management and lack of accountability. Value signalling without any action.
    7 people found this helpful
    1.0
    Coaching
    Mar 2025
    Sydney NSW 20001 to 2 years in the role, former employee
    If want this job to genuinely help people, this is not the company for you. There are far better providers out there! Focus is clearly to make more money, not staff wellbeing, not the vulnerable clients and definitely not integrity.
    The good thingsSome generally great people work here but starting to dwindle. They will hire almost anybody at their mass recruitment events and mostly promote internally for management roles which can be a challenge if you are after a good leader, but good if you are wanting to get promoted.
    The challengesDecline in quality of management is evident in staff dissatisfaction. Staff are overworked & under-appreciated, hence high turn over. Culture of "covering-up" created by middle management with no honesty & integrity. Staff left on site alone. Bonuses are an empty promise. Worst workplace I've had.
    8 people found this helpful
    1.0
    Job Coach
    Mar 2025
    Elizabeth SA 51121 to 2 years in the role, former employee
    A company who’s always hiring……
    The good thingsWorking with some good clients
    The challengesUnprofessional management, gossip, brown nosing and cliques. Clients are $$$ and not people. Company does not live up to its own values. unsafe offices, no client privacy, lack of training for new staff and HR dept is inept. They have mass recruitment events to try to keep up with staff turnover.
    9 people found this helpful
    3.0
    Indigenous connections mentor
    Sep 2024
    Wollongong NSW 2500
    Rewarding until politics prevent actual help
    The good thingsSeeing first hand results from the clients who use the service, that then progress into meaningful employment to better there personal circumstances moving forward.
    The challengesTrying to get upper management to actually stand for and want the change and rewards for the clients like they say they claim to look to achieve as per their company structure.
    5 people found this helpful
    1.0
    Job Coach
    Sep 2024
    Gosford & Central Coast NSW1 to 2 years in the role
    The past year has been soul crushing, I came with good intension of helping people but all you is told how bad a job you are doing no matter how hard you try.
    The good thingsWe did get to go to some nice group lunches
    The challengesConstant negative feedback, nothing was ever good enough. No appreciation that your clients often change their mind, can be unreliable and you are their lowest priority in life.
    10 people found this helpful
    1.0
    Job Coach
    Aug 2024
    Casino NSW 2470
    Best decision I made was resigning
    The good thingsAssisting clients with disabilities get back into employment and the Frontline staff and Service Managers
    The challengesWithin the three and a half years of working here, I had four different service managers resign due to upper management micro managing. The KPIs were unrealistic, with high caseloads due to staff turnover. No support and unreasonable expectations, long travel times to numerous offices within the week, limited office and IT equipment to support clients. No opportunity for career progression.
    8 people found this helpful
    3.0
    Wellness Advisor (Provisional Psychologist)
    Jul 2024
    Geelong VIC 3220Less than 1 year in the role, former employee
    Intense, but good experience
    The good thingsInteresting and diverse clients Good opportunity to get internship hours Friendly colleagues Additional funding for supervision and discounted membership to CoPP
    The challengesI struggled with the KPIs. 6 hours of client contact per day left very limited time to prepare or complete notes. I had some difficulties with the offices I was using as I felt they did not provide sufficient privacy for the clients.
    8 people found this helpful
    1.0
    Job Coach
    Jun 2024
    Beaconsfield TAS 7270Less than 1 year in the role, former employee
    I am 55 years of age & this is without a doubt the worst job I have ever had.
    The good thingsMeeting lovely front line staff
    The challengesMicromanagement & lack of training, no support
    10 people found this helpful
    2.0
    Job Coach
    Apr 2024
    Sydney NSW 20001 to 2 years in the role, former employee
    Worth the experience but not a long term stay in the company
    The good thingsWorking with people of different cultures and issues, It is a learning experience which enriches your life along with other lives. Colleagues are great.
    The challenges1.Company is dependent on a few Managers. Numerous complaints fall on deaf ears as HR is least interested in listening to you. So most people who are good with their jobs and people leave the job. 2. Workload is higher compared to other providers. Bonus is a joke as you can never get it 3. Unnecessary Reverse marketing when the jobs are already there and cheap incentives for marketing 4. Job Coach is expected to be a Bus Dev Manager, Counsellor and a Recruiter.
    9 people found this helpful
    1.0
    Disability Employment Consultant
    Feb 2024
    Bairnsdale & Gippsland VIC3 to 4 years in the role, former employee
    Terrible!
    The good thingsAssisting people with a disability find employment and grow under your support.
    The challengesManagement micromanaging and expecting loyalty when they provide none.
    9 people found this helpful
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    Albany & Great Southern WAAll Adelaide SAAll Brisbane QLDAll Melbourne VICAll Perth WA
    View all