BankSA
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    BankSA
    (60 reviews)
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    Company Reviews

    Working at BankSA

    2.760 ratings in total
    5
    10
    4
    8
    3
    15
    2
    6
    1
    21
    83%
    Rate salary as high or average
    35%
    Employees recommend this employer to friends
    Work/Life balance
    2.6(60 ratings)
    Career development
    3.0(60 ratings)
    Benefits & perks
    3.1(60 ratings)
    Management
    2.3(60 ratings)
    Working environment
    2.7(60 ratings)
    Diversity & equal opportunity
    3.2(60 ratings)
    Ratings for BankSA are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 60 reviews sorted by most recent
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    2.0
    Customer Service Specialist
    Nov 2024
    Adelaide SA 50001 to 2 years in the role, current employee
    Great job if you enjoys sales, high targets and working towards career progression. Not the job for you if you require work life balance and RDO’s. Part time is 5 days a week M - F and there is no movement on this. RDO’s are not an option either. Difficult to get leave - required to pick from 3 different periods provided to you. Culture can be good dependant on the branch
    The good thingsDepending on the branch, the culture can be great.
    The challengesCold calling. Constantly. Cold. Calling. Haven’t met targets? Cold call. Don’t have anything to do? Cold call. KPI’s can be quite high, especially in branches that don’t have a lot of foot trafffic. Felt like more sales rather than helping.
    1.0
    Customer Service Representative
    Nov 2023
    Adelaide SA 50009 to 10 years in the role
    Would never work for a bank again.
    The good thingsThe pay, the customers, location. No weekends.
    The challengesThe targets lots cold calling. Just a number since Westpac took over. Do not care for the customers. Annual leave was ridiculous as the bank dictated to you. Reliving at other branches.
    1 person found this helpful
    3.0
    Personal Banker
    Nov 2023
    Adelaide SA 50001 to 2 years in the role, former employee
    Okay role, not suited if you want to progress quickly.
    The good thingsThe role offered a good test of my character and with that I have been able to develop a lot of my skills. A lot of the people you meet also make for good colleagues, even friends.
    The challengesIt feels no matter what you do, and how successful the stats may show. It’s not good enough. You’ll be targeted more if those high levels slip and targeted if you are not willing to roll over for certain people.
    2 people found this helpful
    1.0
    Customer Service Representative
    Jul 2023
    Adelaide SA 50001 to 2 years in the role, former employee
    Soul destroying. Can never do enough.
    The good thingsHonestly...nothing.
    The challengesThe culture...if you could call it that. Constant pressure to be better, do more...miserable colleagues. Dreadful customers. Zero reason to want to be there.
    1 person found this helpful
    1.0
    Customer Service Specialist
    May 2022
    Less than 1 year in the role, former employee
    So much cold calling customers
    The good thingsColleagues were great. Salary was decent.
    The challengesUnrealistic sales target. Constant cold calling customers for banking reviews.
    2 people found this helpful
    1.0
    Customer Service Specialist
    Jul 2021
    3 to 4 years in the role, former employee
    Absolutely horrible
    The good thingsSome people are nice
    The challengesManagement, branch managers are clueless. Pressuring customers into taking out products they don't want or need.
    3 people found this helpful
    1.0
    Customer Service Role
    Aug 2020
    Less than 1 year in the role, former employee
    Unrealistic sales targets, if you work in a branch with minimal foot traffic they rely on cold-calling. Management have no professional standards, poor people skills. Not a sustainable work culture. They can be extremely two-faced and untrustworthy
    The good thingshours of work and nothing else
    The challengesPoor, your, uneducated management
    1 person found this helpful
    5.0
    Consumer Lending Officer & Commerciial Loans Analyst
    Jun 2020
    A Great Place to Work
    The good thingsWorking with great people in the network & being able to help people find the right product to fit their needs.
    The challengesNot being able to fulfill the customers requirements
    1 person found this helpful
    1.0
    Manager
    Mar 2020
    7 to 8 years in the role, former employee
    Unfortunately just a number
    The good thingsWeekends are good. Staff are customer centric. Managers are still about the numbers
    The challengesMiddle management are poor
    2 people found this helpful
    1.0
    Relationship Manager
    Mar 2020
    Don’t work for a bank unless you want to be stressed and workload under pressure. Although they pay well - your mental health is worth more
    The good things- Some autonomy in Role - Banks pay well
    The challenges- unrealistic workload & timeframes - antiquated Systems - Management don’t listen
    1 person found this helpful
    4.0
    Lending Specialist
    Nov 2019
    7 to 8 years in the role
    A great start to my working life.
    The good thingsAbility to move within the organisation .
    The challengesRestructuring business frequently caused it's challenges
    1.0
    Banking Relationship Manager
    Nov 2019
    9 to 10 years in the role
    Lost its family business appeal, became a large company. You are just a number.
    The good thingsTeam work and the relationships you make with fellow workers.
    The challengesBudgets way beyond the workers and no regard for account management. Under resourced.
    2 people found this helpful
    1.0
    Account Executive
    Nov 2019
    I left after nearly 33 years. No card. No present. Not even a call from the md! DISGUSTING WAY TO TREAT A LOYAL EMPLOYEE
    The good thingsThe good old days . Not much good.
    The challengesBeing owned by westpac.
    2 people found this helpful
    1.0
    Lending Manager
    Nov 2019
    What was once a great place to work, has evolved in the last few years, to a toxic place where people are no longer valued as highly as management’s results.
    The good thingsCan’t honestly think of a positive.
    The challengesManagement, lack of training and support, covering the large staff turnover and subsequent gaps.
    2 people found this helpful
    2.0
    Lending Manager
    Sep 2019
    5 to 6 years in the role, current employee
    very disappointed and wouldnt recommend working here at all
    The good thingssalary and learning.
    The challengesmanagement cover their back sides by blaiming the staff. If you dont perform to their unrealistic targets they will do everything to manage you out of the business.
    1 person found this helpful
    1.0
    Home Lender
    Sep 2019
    Horrible place to work
    The good thingsYou get discounted banking
    The challengesThey don't care about their staff. Management will do anything to keep hitting their KPI's even if it means throwing staff under the bus or to push products people don't need. Bad management is encouraged instead of nurturing staff.
    1 person found this helpful
    3.0
    Branch personnel
    Jul 2019
    It's not an ideal working environment unless you are a Sales person because it's all about SALES and TARGETS and it's about profit before staff or customers in that respect. This organisation is not a lean organisation, it's definitely Top Heavy in terms
    The good thingsGreat work colleagues, some interesting customers to meet.
    The challengesIt's just another RETAIL business, only care about targets and profits for the shareholders, therefore the targets they set are just ridiculous.
    1 person found this helpful
    2.0
    Customer Service Adviser
    Jun 2019
    Less than 1 year in the role, former employee
    Not an enjoyable experience, management priorities are completely off-target.
    The good thingsIf your team have good chemistry it makes things easy, employee benefits are encouraging.
    The challengesUnrealistic sales targets, if you work in a branch with minimal foot traffic they rely on cold-calling. BankSA's values are Sales > People. Management have no professional standards, poor people skills. Not a sustainable work culture. They can be extremely two-faced, metaphorically speaking.
    1.0
    Banker
    May 2019
    Less than 1 year in the role
    The job itself is rewarding but the management is the part that makes it a horrible job.
    The good thingsTeam members and customers
    The challengesTargets are ridiculous It’s a sales focused job with no care for the customers The management is horrific
    5.0
    Bank Manager
    May 2019
    7 to 8 years in the role, former employee
    Loved working there!
    The good thingsThe people and the culture
    The challengesThe sales targets can be stressful at times.
    5.0
    Customer Service Adviser
    May 2019
    1 to 2 years in the role, former employee
    The best
    The good thingsLoved the team, and had a great manager
    The challengesI had no real problems while working at BankSA
    4.0
    Customer Service Role
    May 2019
    Mostly good, targets have been my most difficult.
    The good thingsThe enviroment and the satisfacion of helping customers meet their goals.
    The challengesMeeting sales targets.
    1.0
    Customer Service Role
    May 2019
    3 to 4 years in the role, former employee
    Unfairly treated based on personal life challenges.
    The good thingsNo weekend work is the only good thing about that place
    The challengesDriving 45mins everyday as they wont transfer you to another branch
    3.0
    Customer Service Role
    May 2019
    9 to 10 years in the role
    I got sick of being used and under appreciated so I resigned.
    The good thingsDecent hours. Customer contact
    The challengesManagement were never happy with our efforts. Always wanting more from us. It was always sell, sell, sell regardless of the impact on staff and customers. Then they introduced bonuses for new products. Even though the front office staff asked the customer if they were interested in a loan, insurance, super, financial services etc, the back office staff got the bonus as they set up the service. We were literally handing them our bonus.
    3.0
    Customer Service Role
    Nov 2018
    1 to 2 years in the role, current employee
    Average
    The good thingsmore job opportunities as you can apply jobs within Westpac Group easier
    The challengescareer prospects are limited
    3.0
    Lending Manager
    Aug 2018
    Overall it is ok. If you work with a good boss then its not a bad place to work for. Career development opportunities are below average, unless you know people in management its hard to get promoted.
    The good thingsthe environment and people I worked with are easy going and friendly.
    The challengesunrealistic target and long hours. outdated systems.
    1 person found this helpful
    1.0
    Customer Service Representative
    Mar 2018
    1 to 2 years in the role, current employee
    Worse experience ever
    The good thingsHaving a job Meeting similar people with interests
    The challengesManagers aren't qualified enough
    2.0
    Bank Teller
    Feb 2018
    All Australia1 to 2 years in the role, former employee
    Managers are not people oritentated at all, you will be treated unfairly and bad, the sales expectations are too high and everything is the end of the world with them.
    The good thingsGreat discounts and benefits for shopping and loans
    The challengesManagement has no idea and isn’t trained in dealing with people. They are NOT people persons. Have worked at nearly all the branches and it’s the same thing 98% of the time. The best sales people move into the managerial roles not the best managers.
    1 person found this helpful
    3.0
    Customer Service Officer
    Feb 2018
    If you where good at selling and reaching targets you will enjoy but if you don't achieve they are not very supportive
    The good thingsthe customers , people you worked with, if you could just do the banking side the job was great.
    The challengesSelling and reaching your targets
    1 person found this helpful
    5.0
    Customer Service Officer
    Oct 2017
    Less than 1 year in the role, current employee
    Love it such a great business to work for
    The good thingsFriendly staff very helpful
    The challengesLoads of learning opportunities
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    Reviews by location
    All Adelaide SAMt Gambier & Limestone Coast SA