22h ago
22h ago
BankSA
(60 reviews)
Company Profile
Company overview
Website
Industry
Banking & Credit
Specialities
Transaction banking, Financial Markets, Business Solutions, International Solutions, Industry Specialists
Company size
101-1,000
Primary location
South Australia
BankSA has been a part of the fabric of South Australia since its early years, having opened our first branch in 1848. We're the largest financial institution in South Australia and the State's main provider of housing, personal finance and rural banking services.As one of South Australia’s largest employers, we consider it our mission to make sure all our employees are as passionate about helping South Australia reach its full potential as we are. That’s why we’re looking for locals who love supporting other locals, love their state, and want to make a great career right here in SA. So, if you think that sounds like you, then join us and ‘let’s do this’.
Jobs at BankSA
Based on your search activity3d ago
3d ago
Reviews overview
2.760 ratings in total
5
10
4
8
3
15
2
6
1
21
83%
35%
What’s it like working at BankSA?
AI summary of recent reviews
Employees at BankSA appreciated the positive team environment and good relationships with colleagues, as well as the opportunity to help customers and interact with a variety of people. The benefits offered, such as discounts on banking products and services, were also seen as a positive aspect.
However, there were several potential challenges mentioned, including high sales targets and constant pressure to sell products, sometimes leading to unethical practices. Many reviewers felt that management was poor, with unrealistic expectations and a lack of support for employees. Additionally, some employees found the work environment to be stressful, with long hours, outdated systems, and a focus on numbers over customer service.
Is this AI summary useful?
Recent reviews
2.0
Customer Service Specialist
Nov 2024Adelaide SA 50001 to 2 years in the role, current employee
Great job if you enjoys sales, high targets and working towards career progression. Not the job for you if you require work life balance and RDO’s. Part time is 5 days a week M - F and there is no movement on this. RDO’s are not an option either. Difficult to get leave - required to pick from 3 different periods provided to you. Culture can be good dependant on the branch
The good thingsDepending on the branch, the culture can be great.
The challengesCold calling. Constantly. Cold. Calling.
Haven’t met targets? Cold call. Don’t have anything to do? Cold call.
KPI’s can be quite high, especially in branches that don’t have a lot of foot trafffic. Felt like more sales rather than helping.
1.0
Customer Service Representative
Nov 2023Adelaide SA 50009 to 10 years in the role
Would never work for a bank again.
The good thingsThe pay, the customers, location. No weekends.
The challengesThe targets lots cold calling. Just a number since Westpac took over. Do not care for the customers. Annual leave was ridiculous as the bank dictated to you.
Reliving at other branches.
3.0
Personal Banker
Nov 2023Adelaide SA 50001 to 2 years in the role, former employee
Okay role, not suited if you want to progress quickly.
The good thingsThe role offered a good test of my character and with that I have been able to develop a lot of my skills. A lot of the people you meet also make for good colleagues, even friends.
The challengesIt feels no matter what you do, and how successful the stats may show. It’s not good enough. You’ll be targeted more if those high levels slip and targeted if you are not willing to roll over for certain people.
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