Employees at Baycorp appreciated the colleagues they worked with, describing them as great people and making long-life friends. The training provided, particularly the initial 3-week training, was highly regarded as outstanding and thorough. Employees also noted the work-life balance at Baycorp was good, with set hours and no need for additional hours. Some employees felt management was supportive, particularly in terms of training and development opportunities.
However, there were also potential challenges raised. A common concern was the low pay, which some employees felt was atrociously low and did not reflect the workload. Employees indicated that the workload could be challenging, with high caseloads, unrealistic KPIs, and commissions that were difficult to achieve. The nature of the work, which involved dealing with difficult customers and prying into personal lives, was described as emotionally draining by some employees. There were also concerns raised about management issues, such as poor decision-making, lack of communication, and a perceived lack of trust and accountability.