Employees at Best Friends Pets appreciate the opportunity to work with animals and interact with customers' pets, as well as the generous staff discounts on pet products and supplies. They frequently mention having supportive and encouraging colleagues, particularly those working in stores and clinics.
However, some potential challenges are raised, such as issues with management, including a perceived lack of care for employees and poor communication. There are also concerns about heavy workloads and understaffing at times, particularly in clinics. Additionally, dealing with difficult customers who are resistant to spending money on pet care can be challenging.