Employees at Blockbuster appreciated the free movie rentals and the friendly, positive work environment with supportive colleagues. Many enjoyed interacting with customers and the diverse range of people they encountered, as well as the opportunities to learn from customers and co-workers.
However, there were some potential challenges, such as handling difficult or disgruntled customers, particularly regarding late fees or damaged movies. The workload could be high, with expectations to work late nights, weekends, and public holidays. Additionally, employees mentioned outdated computer systems and processes, which could be challenging to work with. There was also an acknowledgement that the video rental industry was declining, which could impact career opportunities.