Employees consistently highlight the camaraderie amongst colleagues and the supportive, friendly team environment at Busways. The training programme is highly regarded, with excellent support during licence upgrades and initial training. Office-based staff appreciate flexible working hours and the ability to work remotely, whilst many employees indicate good work/life balance, particularly for those in office roles and full-time drivers with set shifts. Some employees also note that their direct managers are supportive, providing trust, opportunities, and genuine care for their teams.
However, there are some potential challenges. Employees have noted that the bus fleet is ageing, with common issues such as broken air conditioning and heaters that can take time to be fully resolved. Some staff have indicated that management styles can vary, with concerns about communication and people skills in certain depots. Drivers have mentioned that timetables can be challenging, with some routes difficult to complete on time, and broken shifts spanning long periods with unpaid breaks can impact social and family life. Additionally, some employees have indicated that pay rates and working conditions may not always align with industry standards, and dealing with challenging customer behaviour is part of the role in customer-facing transport positions.