Busways
    (97 reviews)

    Company Reviews

    Working at Busways

    3.397 ratings in total
    5
    38
    4
    15
    3
    7
    2
    10
    1
    27
    79%
    Rate salary as high or average
    57%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(95 ratings)
    Career development
    3.1(95 ratings)
    Benefits & perks
    3.0(95 ratings)
    Management
    3.1(94 ratings)
    Working environment
    3.2(94 ratings)
    Diversity & equal opportunity
    3.3(95 ratings)
    Ratings for Busways are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 97 reviews sorted by most recent
    Sort by
    most recent
    1.0
    Driver
    Apr 2026
    Blacktown NSW 21482 to 3 years in the role, former employee
    Big Brother on wheels
    The good thingsCamaraderie amongst drivers
    The challengesIf you like the idea of being watched every minute of every hour whilst on the job; this is for you. Observing passenger behaviour through the on board security cameras is a by-product of actually using them as a tool to monitor drivers for disciplinary reasons. I know good people/drivers who've left because of the heavy handed approach to trivial issues. And that is just one of many reasons why driver jobs are advertised all year round on here and why they lose drivers on a weekly basis.
    1.0
    Bus Driver
    Mar 2026
    Lonsdale SA 51601 to 2 years in the role, current employee
    High turnover, poor maintenance, and a clear disconnect between management and reality.
    The good thingsGood for a licence, but low standards and poor management quickly drive capable people away.
    The challengesAvoid this company if you value professionalism, support, and basic working standards. The fleet is outdated and poorly maintained, with many buses well past their usable life. Faults like broken heaters and air conditioning are common, and breakdowns are a regular part of the job. Reporting issues often leads nowhere — vehicles are frequently returned with the same faults still not fixed. On hot days, being told to “open the windows” instead of having working air conditioning says everything about how seriously safety and comfort are treated. Standards are inconsistent. Some drivers take pride in their work, others don’t, and you’re often left dealing with it. Management tends to focus on minor issues rather than fixing larger, ongoing problems. There’s also noticeable favouritism, and some mentors come across as overly self-important, which doesn’t help new staff or the overall culture. High staff turnover says everything. There are far better-run companies in the industry.
    2 people found this helpful
    1.0
    Bus Driver
    Mar 2026
    Lonsdale SA 5160Less than 1 year in the role, former employee
    Good training program ,but it's all down hill after that.
    The good thingsThe training program was great and the people doing it were excellent.
    The challengesUnsuitable people in management with no people skills. Old Buses with air-conditioning not working. Many daily breakdowns Unreasonable timetables. Extremely low pay. Talked down to daily Management pretend to care about you but will not listen to Drivers and try and blame the driver every time. Listening to all the drivers daily complaints about how bad Busways Management run the place.
    2 people found this helpful
    4.0
    Bus Driver
    Jan 2026
    Willoughby NSW 20682 to 3 years in the role, former employee
    Would I do the Busways experience again? Yes I would, I like the company and fellow employees.
    The good thingsI enjoyed working with the people in my depot, from the depot manager down, I worked with some excellent people. The job isn't as hard now as it was in 2002 when I first started driving buses.
    The challengesThe only challenge is staying on time on some routes and killing time on others.
    1.0
    Staff
    Jan 2026
    Sydney NSW 20003 to 4 years in the role, former employee
    An appalling experience
    The good thingsSadly there are none
    The challengesSenior Management are so out of their depth
    1 person found this helpful
    1.0
    Bus Driver
    Dec 2025
    Coffs Harbour NSW 24502 to 3 years in the role, former employee
    Never ever work at Busways
    The good thingsNothings good about working at Busways.
    The challengesWhen you do the right thing with the job the management will give you a final warning and then would dismiss you from Busways for no reason whatsoever.
    2 people found this helpful
    1.0
    Bus Driver
    Dec 2025
    Lonsdale SA 51601 to 2 years in the role, current employee
    Only if you’re desperate
    The good thingsDriving Public Transport can be a rewarding occupation. However not so much with busways.
    The challengesThe busways timetables are impossible. It’s been this way for 5 years according to long suffering drivers. I’m told not to be concerned but what about the public. If we speak up, we get a written warning. I have two already. One more and I get sacked. I suspect the contractor/busways must make more profit by running late. If that is the case then they are not worthy of holding this contract. Too many drivers are stressed out trying to keep on time. Busways pledge they are a caring company by way of “Are You Ok Day” , what a croc. I just have to learn not to care, wonder if that is written into busways company charter.
    5 people found this helpful
    5.0
    Bus Driver
    Jul 2025
    Coffs Harbour NSW 2450Less than 1 year in the role, current employee
    Senior staff and drivers make it a very enjoyable place to work.
    The good thingsFrom start to finish very helpful with license upgrade and training. People (Drivers and Management) always willing to help with any questions. Great bunch.
    The challengesHaven't come across anything yet, will happen I'm sure with some of the stories I have heard about some passengers here and there. But with the training they give to help you deal with them I'm sure I'll be ok.
    2 people found this helpful
    1.0
    Driver
    Jun 2025
    Lonsdale SA 51601 to 2 years in the role, current employee
    Cruel managers in Lonsdale depot Cruel management. They will over discipline you for minor infractions. Will talk down to you and belittle you. Sadly they will never treat you the way passengers should be treated as they don't care about passengers either. Don't get a job there as they will destroy you. They have the highest driver turnover in history.
    11 people found this helpful
    1.0
    Apprentice
    May 2025
    Blacktown NSW 21484 to 5 years in the role, former employee
    A stepping stone, do your apprenticeship then get out or you'll be stuck. On the cover it's a promising place to work but once you get a few months in, you'll pick up a lot red flags. This place will eat you from the inside out. Don't get me started on the pay, I was being paid 1st year for 2 - 3 years and once you put your foot down then upper management doesn't like you. Just a bunch of empty promises sums up this place perfectly.
    The good thingsThe colleagues were the best part, made the job fun. Manager actually cared which is good.
    The challengesAnything and everything you can think of. Property maintenance, tool maintenance. upper management told me I'm basically useless even tho I worked my a** off. If you aren't liked here then you won't get a job after your apprenticeship, doesn't matter how hard you work. A lot of favoritism.
    6 people found this helpful
    2.0
    Mechanical Role
    Mar 2025
    Ryde NSW 21123 to 4 years in the role, former employee
    Not a bad place to work, could be worse could be better.
    The good thingsPay is descent, with overtime that is. Most of the mechanics are good people. Cheap food at canteen. Work life balance is pretty good. Not a huge amount of pressure for work output.
    The challengesThe whole depot needs updating including half the bus fleet. Safety is not really a huge priority, or is it really implemented. 90 percent of workshop tools/equipment are old and keep getting repaired. Most of the maintenance supervisors have little communication or people skills except a couple.
    3 people found this helpful
    2.0
    Bus Driver
    Mar 2025
    Ryde NSW 21121 to 2 years in the role, former employee
    Good for some, bad for others - A revolving door
    The good thingsNice and smart corporate wardrobe Plenty of overtime - 25-26 days a month of work Nice canteen at Ryde. Value for money but watch your waistline Bus lanes are paved in rose gold but cars keep clogging these lanes An opportunity to learn all the roads and back-streets in Sydney
    The challengesGas buses are outdated and not fit-for-purpose Broken shifts. These are two distinct shifts that span a 12-hour period. Say, start at 7, finish at 7 with a 4-5 hour unpaid break in-between Mediocre clientele who don’t tap on but expect high tea No social/family life if you choose the “overtime” path
    5 people found this helpful
    5.0
    Bus Driver
    Feb 2025
    Halloran NSW 2259
    Lots experience driving heavy vehicals buses ete no accidents
    The good thingsLike driving charters train replacement work casual hours special events ete
    The challengesI enjoy most all the driving of the bus operations dealing with the public I find work enjoyable I don’t really have any dislikes 1(
    1 person found this helpful
    5.0
    Asset Administrator
    Dec 2024
    Pymble NSW 2073current employee
    Awesome place for career development.
    The good thingsConstructive Environment, Equal Opportunity, Diverse work culture
    The challengesOrganisation cultural adaption and familiarisation to the people
    5.0
    Marketing Officer
    Nov 2024
    Pymble NSW 20733 to 4 years in the role, current employee
    A great place to work
    The good thingsThe people across the business are wonderful, and I really enjoy my work. There are always a variety of projects that keep things interesting
    The challengesSome administrative tasks can be time-consuming, but that's common in many workplaces.
    2 people found this helpful
    2.0
    Bus Operator
    Oct 2024
    Kincumber South NSW 22515 to 6 years in the role
    Enjoyed the first few years but went south after that too much micro management
    The good thingsBeing full-time after casual could plan your free time as having set shifts and as you move up seniority better shifts can be chosen and away from weekend work
    The challengesRude public that thought you were there to take their bad days and at times , unfortunately if you go against busways and speak up you are nobody on issues.
    5 people found this helpful
    3.0
    Graphic Designer
    Oct 2024
    Pymble NSW 20731 to 2 years in the role, former employee
    I was prematurely dismissed from my role prior to my contract renewing after consistently receiving positive feedback from management.
    The good thingsThe best part about working at Busways was great work/life balance.
    The challengesThe most stressful part about working at Busways was office politics.
    4 people found this helpful
    3.0
    Panel shop employee
    May 2024
    Sydney NSW 20001 to 2 years in the role, former employee
    Could be doing worse things.
    The good thingsStable job, working with buses is fun
    The challengesLimited overtime, not getting what was advertised for the job.
    5 people found this helpful
    4.0
    Driver
    Mar 2024
    Blacktown NSW 21481 to 2 years in the role, former employee
    Loved the driving, customers please be nicer to your bus driver!
    The good thingsDepot and colleagues was most enjoyable. Being able to see different parts of the city that I wouldn’t travel to was also a good experience.
    The challengesCustomer criticism and fare evasion were a challenge but I also had very good regular customers who I saw daily which made it enjoyable most of the time
    2 people found this helpful
    1.0
    Bus Driver
    Feb 2024
    Ryde NSW 2112Less than 1 year in the role, former employee
    I was an experienced bus driver and busway treatment was unfair and I can see why there is a bus driver shortage you will get shift range from morning to mid-day start can be broken shift or straight so you can be there for a long time , ultimately wanted something similar every week but was ignored.My advice for anyone is to find a bus operator who cares stay away from busways it will leave unemployed before Christmas I wished I never went to Busway Ryde Depot , I wished i resigned sooner.
    The good thingsOvertime / Weekend work Training driver is good but no support after
    The challengesBuses are old and slow Shifts are all over the place start and end time vary you can be at the depot 12 hr if home is not close by. Fatigue with sign on time varying day by day Lots of different route No social life Sydney Traffic Always your fault ( customer , management etc )
    17 people found this helpful
    1.0
    Driver
    Dec 2023
    Seven Hills NSW 21475 to 6 years in the role, current employee
    Look somewhere!!
    The good thingsOther drivers and some good office staff
    The challengesDecreasing working works Low pay rates Take home is very less.
    13 people found this helpful
    5.0
    Administration Role
    Jun 2023
    Pymble NSW 20733 to 4 years in the role, former employee
    Great place to work but found a better opportunity closer to home
    The good thingsFlexible work options and ability to work remotely
    The challengesTravel and parking at Pymble a challenge
    2 people found this helpful
    4.0
    Medium Rigid Driver
    Apr 2023
    Penrith NSW 2750
    Fun but a challenge in regard to putting up with the 10% who shouldn't be allowed out
    The good thingsFree Bus rides, constant work
    The challengesPutting up with the general public. Especially the D.H's who shouldn't be allowed on the public transport system.
    2 people found this helpful
    3.0
    Administration Role
    Jan 2023
    1 to 2 years in the role, current employee
    Stay for the people and the ability to develop, not for the working hours or salary
    The good thingsBusways is a great family company, very friendly and easy going culture with a can do attitude when required.
    The challengesThe working hours and salaries are not in line with the rest of the market. It can also be hard to integrate into the culture as many has stayed with the business for 20-30 years and have very close relationships
    3 people found this helpful
    5.0
    Marketing Coordinator
    May 2022
    9 to 10 years in the role, former employee
    A rewarding and enjoyable 9 years of my career
    The good things- Supportive managers who gave me trust and opportunities to work on challenging projects that are aligned with my interests. - Opportunities to make meaningful impact across the business and to the customers we service. - Overall, great team of friendly people to work with, who are all striving towards the the same goal and mission. - Flexible working hours that supported my lifestyle.
    The challengesBalancing multiple projects with competing deadlines.
    4.0
    Operations Assistant
    Mar 2022
    current employee
    Enjoyable role with many supportive people working alongside me.
    The good thingsVibrant office life with a supportive team attitude.
    The challengesBeing in a customer facing role, the phone enquiries are a challenge some days.
    1 person found this helpful
    1.0
    Medium Rigid Driver
    Nov 2021
    3 to 4 years in the role, former employee
    Dreadful.
    The good thingsGetting people where they needed to go and customer satisfaction.
    The challengesThe relentless criticism and standards of some of the buses that were painful to drive.
    9 people found this helpful
    1.0
    Driver
    Sep 2021
    5 to 6 years in the role, former employee
    Very unsatisfactory
    The good thingsWork mates social clubs
    The challengesDrivers want be managers
    7 people found this helpful
    4.0
    IT
    Jun 2021
    1 to 2 years in the role, former employee
    Learnt lot of new things. Friendly & supportive staff.
    The good thingsSupportive Manager. fantastic management. -Flexible working hours -Working from home -Friendly and easy-going IT team -Work on some fun IT projects -Feel appreciated and valued -Having the right gear to do your job (tools, laptop etc) -Coffee machine! -Exposure to a wide variety of IT technologies -Training and certification opportunities -Work in a new office / IT room -Other staff members are easy to get along with -Team building days and lunches
    The challengesBeing quiet person it was bit challenging for me to engage with co-workers always in resolving some issues, however with their positive attitude and welcoming nature and i have managed to to overcome it.
    1 person found this helpful
    5.0
    IT
    Jun 2021
    9 to 10 years in the role, current employee
    Great company, great colleagues.
    The good things+ Flexible working hours / work life balance + Fun and interesting projects + Having exposure to wide range of IT technologies + Team building days + Depending on location you can get a free ride into the office
    The challenges- Parking on site unless you are approved to use the car park. - Sometimes expected to perform tasks outside IT scope.
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.