Grand Hyatt
    (22 reviews)

    Company Profile

    Company overview

    Industry

    Hotel & Accommodation Services

    Primary location

    123 Collins Street Melbourne, Victoria, Australia, 3000
    Naarm, Wurundjeri Woi Wurrung and Bunurong Country
    Discover a Melbourne icon. Grand Hyatt Melbourne boasts high-end facilities in the heart of Melbourne, including Collins Kitchen, the signature restaurant, Ru-Co, the bar, and City Club, the state-of-the-art gym, now open 24/7.Discover a welcoming atmosphere, luxurious guest rooms and original works of art by Australian artists.Grand Hyatt Melbourne features 15 inspired event spaces equipped with the latest facilities and technology. The hotel’s function floor can be easily configured to accommodate a variety of occasions from small meetings to large conferences of up to 1,500 guests.Source: This is an extract from the company's own website.

    Reviews overview

    3.522 ratings in total
    5
    6
    4
    6
    3
    5
    2
    4
    1
    1
    82%
    Rate salary as high or average
    64%
    Employees recommend this employer to friends

    What’s it like working at Grand Hyatt?

    AI summary of recent reviews

    Employees at Grand Hyatt appreciate the diverse learning opportunities, great teamwork, and the ability to provide an excellent customer experience. The company offers opportunities for growth, particularly for those in management roles who can transfer between countries. The company culture and 'Hyatt family spirit' is highly praised, along with benefits such as free accommodation, employee restaurants, and fun activities.

    However, some potential challenges include maintaining a healthy work-life balance, particularly in certain roles, and dealing with high guest volumes during busy periods. There are also concerns about management, with some employees finding them disorganised, political, or patronising. Additionally, staffing levels can lead to heavy workloads and long hours, and some reviewers mentioned the need for upgraded facilities and equipment in certain areas.

    Is this AI summary useful?

    Recent reviews

    1.0
    Commis Chef
    Aug 2022
    3 to 4 years in the role, former employee
    Hypocritical upper level management that treat their employees like numbers not people.
    The good thingsDiverse menu with a lot of learning opportunities.
    The challengesDifficult work life balance
    5.0
    Assistant Manager
    Mar 2020
    1 to 2 years in the role, former employee
    Different day to day busy but fun
    The good thingsThe people. Great team
    The challengesThe volume of guests sometimes overwhelming
    2.0
    Guest Services Officer
    Mar 2020
    Room for improvements
    The good thingsThe talent that’s around can’t be questioned. The guests do tend to make your day.
    The challengesCoping with a management that’s utterly discombobulated. The environment is extremely political and people will undercut you or make your views seem either redundant or turn against you.
    Ratings for Grand Hyatt are shared as-is from employees in line with our community guidelines
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