Employees appreciate their supportive colleagues who are willing to help and create a positive team environment at IAG. The hybrid and remote work arrangements provide valuable flexibility, and the employee benefits, including insurance discounts, additional superannuation, and retail perks, are well-regarded. Many employees also value the work/life balance and the opportunity to learn about the insurance industry.
However, there are some potential challenges, including high workload expectations with large caseloads and pressure to meet quotas, particularly during busy periods. Management can present difficulties due to frequent restructures, changing priorities, and inconsistent communication. Some employees feel that salaries are below industry standards for front-line roles and have not kept pace with increased responsibilities. Additionally, training can be rushed given the complexity of roles, the work environment can be high-stress with demanding customers and performance monitoring, and understaffing has led to increased workloads and high staff turnover.