Employees appreciate their colleagues, who are consistently described as supportive, helpful, and lovely to work with. The work from home and hybrid working arrangements are valued benefits, along with employee perks such as insurance discounts, additional superannuation, and various retail discounts. Staff also value the opportunity to learn about the insurance industry and develop new skills through their roles.
However, there are some potential challenges, including management issues around availability, communication, and frequent restructures that can impact career progression. Workload expectations are high, with employees managing large caseloads and multiple responsibilities. Salary levels are noted as being below industry standards for the complexity of work involved, particularly for front-line roles. Some employees have experienced micromanagement and close performance monitoring, and training can sometimes be rushed given the demanding nature of the work. The role can also be high-stress, especially during peak periods or when managing challenging customer interactions.