Illusion Australia
    (5 reviews)
    Unclaimed

    Company Profile

    Company overview

    Industry

    Home & Garden Retail

    Primary location

    Australia
    Illusion Gas Log Fires – Iconically beautiful Australian Made Gas Heaters that you can afford.Illusion Australia have passionately served the people of Australia for over 25 years from our 7 retail stores and now also online. We are Australia’s largest manufacturer of gas heaters and wood heaters. Our long-term goals are to continue to proudly manufacture exquisite, quality Australian Made gas heaters, to warm people’s hearts and their homes. Unsurpassed quality and craftsmanship at an unbeatable price, factory direct to the public…the way it has always been.We are extremely proud of our long-standing world class Australian manufacturing facility. One thing that has defined us over the journey is engineering, designing and manufacturing beautiful and efficient gas log fires. We stand at the forefront of innovation when it comes to gas heating and continue to strive for world recognition in the gas-heating field.Our mission is to best serve you, our client, with a quality-produced product and excellent service. It’s because we manufacture our gas and wood heaters right here in Melbourne, that we can offer you a conditional 10 year warranty on all fireboxes. We vow to continue to serve you well after you have purchased one of our products.Source: this is an extract from the company’s own website.

    Reviews overview

    2.85 ratings in total
    5
    2
    4
    0
    3
    0
    2
    1
    1
    2
    100%
    Rate salary as high or average
    40%
    Employees recommend this employer to friends

    What’s it like working at Illusion Australia?

    AI summary of recent reviews

    Employees at Illusion Australia appreciate the good pay, warm and nice showroom environment for part of the year, interaction with friendly colleagues from other stores, and the company's great Australian-made products. However, there are some potential challenges, such as feeling micromanaged by management and questioning certain decisions, working every weekend and most public holidays with few days off and difficulty getting approval for holidays, dealing with difficult customers at times, struggling to keep up with the pace during the busy season, and facing competition from international imports.

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    Recent reviews

    1.0
    Marketing department
    Nov 2022
    enjoyed talking to customers either about the products or just general things
    The good thingsGood pay, some great customers, 6 months of the year warm in showroom.
    The challengesManagement, micro managed even if you do everything with no help Some mean customers
    2.0
    sales
    Dec 2019
    Can be rewarding or challenging depending on your manager.
    The good thingsInteraction with people from other stores, Some staff pedantic, others more flexible, can be a fun place to work for 6 months of the year, engaging with colleagues and customers.
    The challengesSix months of the year as a caretaker, boredom, very few days off, holidays difficult to get approval for, working every weekend and most public holidays. very difficult customers.obtaining stock/ customer orders from the factory not easy. Query the quality of management in some instances.
    1.0
    Sales Consultant
    May 2019
    Used and unappreciated
    The good thingsWarm in winter.....nice showroom to work in
    The challengesMicro management from ho no rostered weekends off.. put pressure on the staff for sales even if the customer is just looking....question everything for an outcome for $$$$$ no commission on sales by the way.
    Ratings for Illusion Australia are shared as-is from employees in line with our community guidelines
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