Employees at Merlo Coffee enjoy the amazing people and friendly culture, with opportunities for career progression within the company. The training, particularly for baristas, is highly praised, and employees appreciate the strong support from head office. The work environment is described as relaxed, fast-paced, and enjoyable, with perks like free coffee and team bonding activities.
However, there are some potential challenges, such as high staff turnover due to the casual nature of the roles, making it difficult to retain great employees. Additionally, some reviewers mentioned that the wages may not be as competitive as other businesses in the industry. There were also concerns raised about poor communication between store and central management, as well as inefficient operations at the store level. A couple of reviewers mentioned that the working conditions, such as the heat in Queensland, could be challenging.