Employees at Montu appreciate their colleagues and team members, who are described as lovely and supportive at the agent level. The availability of remote work is valued, allowing employees to work from home. Some employees also find the work challenging and engaging.
However, there are some potential challenges, including concerns about upper management and leadership consistency, with verbal rather than written direction and a perceived disconnect from ground-level business needs. Frequent restructures and redundancies have been mentioned, which can result in additional workloads and changes to role expectations. Some employees indicate that HR support may be limited regarding responsiveness and flexibility around leave policies and working arrangements. Additionally, there can be pressure to adapt to constant changes with a lack of structure and consistency in the role, and pay is described as average with limited opportunities for increases.