Company Profile

    Company overview

    Industry

    Healthcare Services
    Every family should have a GP that they know and trust. However, when you need urgent medical care, and your GP is closed, 13SICK, National Home Doctor Service can help. With more than 800 doctors in our team, 13SICK is Australia's largest network of after hours, home visiting doctors. Our Doctors treat patients with acute, episodic conditions (e.g. gastro, UTI, migraine, respiratory infections) on weeknights, weekends and public holidays. This year we will see more than 1 million patients at home and in aged care facilities.We bulk bill all patients with a Medicare or GOLD DVA card. All Doctors carry a bag stocked with starter packs of common medications, so in many cases, patients can start treatment immediately. Following the home visit, we send a clinical report to the patient’s GP the next day, ensuring continuity of care.Source: This is an extract from the company's own website.

    Reviews overview

    3.329 ratings in total
    5
    13
    4
    2
    3
    3
    2
    2
    1
    9
    86%
    Rate salary as high or average
    52%
    Employees recommend this employer to friends

    What’s it like working at National Home Doctor Service?

    AI summary of recent reviews

    Employees at National Home Doctor Service appreciate the supportive team environment and inclusive culture that respects diversity. Some reviews highlight supportive management that provides opportunities for growth and flexibility to maintain a good work-life balance. However, there are also potential challenges, with concerns about inconsistent management, a perceived profit-driven approach, and a lack of support in some areas. A number of reviews mention a high workload with long hours and high call volumes, which can be challenging. There are also indications of high staff turnover and a need for improved training and support, particularly for new employees.

    Recent reviews

    1.0
    Call Centre Operator
    Dec 2023
    Brisbane QLD 4000Less than 1 year in the role, former employee
    An absolute misery
    The good thingsNone - there were no good things
    The challengesStaff are not given the support they need to respond to many calls. Patients have to wait excruciatingly long only to find out there is no help available for them. Customers taking their frustrations out on staff is common but the whole thing is shrugged off. Irresponsible approach to healthcare driven purely by maximising profit. High staff turnover - practically noone lasts more than one month and people who hang around any longer are seen as veterans.
    5.0
    Recruitment Coordinator/ Talent and Attraction Coordinator
    Aug 2023
    Rose Park SA 5067current employee
    Could easily say this is one of the best companies I have worked for. Very caring and supportive.
    The good thingsThe team I work with great, management is incredibly supportive and understanding around work/ life balance. Health and family come first, and they really get that. I have worked a lot of roles for a bunch of different companies in my time and this is by far the best company I have worked for. We have a good break room and private offices, coffee machine and everyone is just super friendly. It's a small team in the Adelaide office which I love, I actually enjoy coming into work. :)
    The challengesThis isn't a challenge specifically with the company or my role, I just wish there were better lunch places around the office.
    1.0
    Call Centre Operator
    Dec 2020
    1 to 2 years in the role, former employee
    Treated like a number!
    The good thingsWith a young family was able to work around my husbands schedule
    The challengesNo training or support
    Ratings for National Home Doctor Service are shared as-is from employees in line with our community guidelines
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