Company Profile

    Company overview

    Industry

    Insurance

    Specialities

    Life Insurance, Financial Services

    Company size

    101-1,000

    Primary location

    Sydney, NSW
    At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. This is reflected in our locations worldwide. Today, in addition to our UK operations, we have offices in the USA, Canada, Ireland and Australia.

    Jobs at Neilson Financial Services

    Based on your search activity
    Support customers to keep their cover through empathetic conversations and tailored solutions, while achieving retention targets.
    Support customers to keep their cover through empathetic conversations and tailored solutions, while achieving retention targets.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    9d ago
    9d ago

    at Neilson Financial Services
    Barangaroo, Sydney NSW
    Customer Service Agent role with a growing international life insurer. $70,000 + super, Sydney-based, with real career progression.
    Customer Service Agent role with a growing international life insurer. $70,000 + super, Sydney-based, with real career progression.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    9d ago
    9d ago

    Our mission statement

    Our ambition is to protect and help as many people as possible by delivering products that are simple, affordable and easy to access. We strive to create excellent customer experience, both online and offline, alongside our corporate partners.

    Reviews overview

    3.45 ratings in total
    5
    3
    4
    0
    3
    0
    2
    0
    1
    2
    100%
    Rate salary as high or average
    60%
    Employees recommend this employer to friends

    What’s it like working at Neilson Financial Services?

    AI summary of recent reviews

    Employees appreciate the supportive and collaborative culture at Neilson Financial Services, with friendly colleagues working together towards shared goals. Management is described as approachable, transparent and invested in employee success, whilst training and development is high quality with a brilliant learning team. There are genuine opportunities for growth with clear career pathways, and the company actively celebrates achievements and rewards hard work through good pay and achievable commission. Employees also take pride in the company's genuine commitment to putting customers first.

    However, there are some potential challenges, such as the fast-paced environment due to rapid growth requiring employees to stay organised and adaptable, and high performance expectations that are best suited to driven and motivated individuals. The work can be emotionally demanding given the sensitive nature of insurance conversations, and some employees have noted that there are currently limited out of work team building events.

    Is this AI summary useful?

    Recent reviews

    1.0
    AAA
    Mar 2026
    Barangaroo NSW 2000Less than 1 year in the role, former employee
    Just look elsewhere please!
    The good thingsCan't think of anything!
    The challengesDo not apply for the role Quality assurance as they expect you to learn the job and be perfect in less than 2 weeks and if not, you will be asked to resign. Also HR will tell you to come and speak to them at anytime but they are non responsive to any emails you send them. The lunch break is 30 mins. You will be entitled to two 10 minute breaks but you will never get to take them if not you will not be able to meet the daily KPI's of the role.
    5.0
    Sales Manager
    Oct 2025
    Sydney NSW 2000Less than 1 year in the role, current employee
    A company that truly cares.
    The good thingsNeilson is a supportive & collaborative team where everyone works together towards shared goals – not to mention every day feels fun and fresh! Management is truly approachable, transparent and invested in employee success. There is ample opportunity to learn from experienced colleagues, resulting in personal & professional growth. The pathways you can take are shown to you on day one! It’s a clear results-driven environment – rewarding hard work and actively celebrating achievements. You really feel appreciated! There is clear targets and sufficient guidance to delivering outstanding outcomes. Finally, Neilson has a genuine commitment to putting customers first – ensuring every decision is made with their needs in mind. This allows employees like myself to have a sense of pride in providing financial protection and peace of mind to individuals & their families.
    The challengesNeilson is growing rapidly so it can breed a fast-paced environment, which means you’re recommended to stay organised and adaptable. There is high expectations for performance – these expectations are really suited to those who are driven and motivated. Sometimes the work can be emotionally demanding, given the sensitive nature of insurance conversations – these scenarios are often carried out seamlessly by the shared empathetic voice across the company.
    5.0
    Sales Manager
    Oct 2025
    Sydney NSW 2000Less than 1 year in the role, current employee
    Brilliant place to work.
    The good thingsThe best culture i've experienced at a company, friendly colleagues, genuine opportunities for growth, high quality training, brilliant learning and development team, fair and transparent management.
    The challengesNo issues so far.
    Ratings for Neilson Financial Services are shared as-is from employees in line with our community guidelines
    Find out more about working at Neilson Financial Services. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
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