Employees at OPSM appreciate the customer interaction and the rewarding experience of helping people with their eyewear needs. The supportive colleagues and team members create a positive work environment with lasting friendships. Staff value the product allowance for purchasing glasses annually, as well as the opportunities to learn about the optical industry through formal training and company courses. Working with luxury brands and quality products is also appreciated.
However, there are some potential challenges, including significant pressure to meet KPIs and sales targets with monthly tracking that can be difficult to achieve consistently. Many employees note that in-store training can be limited or inconsistent for new staff. Pay levels are mentioned as not reflecting the skill and workload required, with limited loadings for evenings and weekends. Upper management is described as primarily focused on financial targets, and some employees experience micromanagement. Retail hours have been reduced, making it challenging to provide adequate service whilst working evenings and weekends. Career progression opportunities can be limited, and the workload can be demanding with expectations to work alone and manage multiple tasks with reduced support.