Employees at Probe CX consistently appreciate their colleagues and teammates, describing them as supportive, friendly, and often the highlight of the workplace. Many value the remote work arrangements and the flexibility in shift swaps that allow them to manage their schedules. Team leaders are frequently praised for being caring, supportive, and genuinely invested in their team members' success.
However, there are some potential challenges to consider. Training could be more comprehensive and structured to better prepare employees for the complexity of calls. Micromanagement is noted, with close monitoring of breaks and call metrics. Pay rates are at minimum wage levels, which some employees feel does not reflect the workload. KPIs and call volumes can be demanding, with high expectations for call handling and back-to-back calls throughout the day. Career progression opportunities may be limited, with lengthy secondments that don't always lead to permanent placements. Support from upper management could be enhanced, and quality assurance processes involve detailed feedback on procedural matters.