Employees at Probe CX consistently highlight that colleagues and coworkers are supportive and friendly, often describing them as the best aspect of the role. The remote work flexibility is valued by those who appreciate working from home, and flexible rostering with shift swap options helps employees manage personal commitments. Some employees also mention supportive team leaders who genuinely want their team members to succeed.
However, there are some potential challenges to consider. Many employees feel that training could be more comprehensive to better prepare staff for taking calls. Pay is at minimum wage levels, which some employees feel may not fully reflect the workload and complexity of the role. Micromanagement is mentioned, with close monitoring of activities and call handling times. KPI expectations can be challenging to meet consistently, and call volumes can be high with back-to-back interactions. Some employees also note that support from upper management and career progression opportunities could be enhanced, and quality assurance processes involve detailed and frequent feedback on performance.