Employees at Probe CX consistently appreciate their colleagues and coworkers, describing them as supportive, friendly, and often the highlight of the workplace. The ability to work from home is valued by those who appreciate remote work flexibility, and flexible rostering with shift swaps is helpful for managing personal schedules. Many employees also find the initial training period enjoyable and engaging.
However, there are some potential challenges to consider. Employees indicate that training could be more comprehensive to better prepare staff for the complexity of calls, and management support may decrease after the initial training period. The workplace involves a high level of monitoring and oversight with close attention to metrics and procedures, and performance expectations are structured around detailed KPIs that some find challenging to meet consistently. Compensation is at minimum wage levels, which some feel does not reflect the role's demands, and the workload can be demanding with back-to-back calls. Career advancement opportunities may be limited, and some employees note that technology and systems could benefit from updates.