Employees at Probe CX consistently appreciate their colleagues and coworkers, who are described as supportive, friendly, and often the highlight of the role. The remote work flexibility is valued, allowing staff to work from home, and flexible rostering with shift swaps helps employees manage their schedules. Some employees also note that there are good team leaders who genuinely support their teams and want them to succeed.
However, there are some potential challenges. Many employees feel that training could be more comprehensive, as it doesn't always fully prepare staff for the complexity of calls and systems. Compensation is frequently mentioned as being at minimum wage levels, which some feel doesn't reflect the workload. Employees note a high level of micromanagement, with close monitoring of activities and adherence to scripts. Performance targets can be challenging to meet due to high call volumes and limited time between calls. Some feel that upper management support could be stronger, particularly after training ends. Career progression opportunities may be limited, and internal systems are sometimes described as confusing or outdated.